Medical Assistant Care Navigator-CMA/RMA
About The Position
The Medical Assistant Care Navigator-CMA/RMA plays a crucial role in improving clinician efficiency by assisting with note preparation and administrative workflows. This position strengthens facility satisfaction through consistent on-site presence and high-touch customer service. It also protects revenue and compliance by ensuring accurate documentation, consenting, and care coordination, and supports quality outcomes tied to organizational performance metrics. This role is designed as a growth opportunity for high-performing Clinical Support Specialists, offering increased compensation, expanded responsibility, and exposure to clinical operations leadership. The Care Navigator position serves as a stepping stone for broader advancement across the organization, including future opportunities in care management, clinical operations, and leadership roles.
Requirements
- High school diploma or equivalent (required)
- 2 years related experience as an Administrative Assistant, Clinical Support Specialist, or Certified/Registered Medical assistant required.
- Strong attention to detail and documentation accuracy
- Ability to manage multiple workflows and priorities
- Excellent verbal and written communication skills with the ability to work effectively in team-based environments
- Proficiency with Outlook and related collaboration tools (email, calendar management, team communication)
- Ability to provide high-quality customer service to both facility partners and internal clinical teams
- Comfort working with quality metrics and performance goals
Nice To Haves
- Experience in long-term care or care coordination settings preferred
- Experience in value-based care, APCM, BHI, or care coordination programs
- Familiarity with EHR systems and healthcare compliance standards
Responsibilities
- Complete OCH screenings in accordance with organizational standards (>90% completion).
- Support Advance Care Planning (ACP) discussions and documentation (>85% completion).
- Manage medication refill requests efficiently, maintaining low monthly volume.
- Identify, document, and report OCH adverse events accurately and timely.
- Support completion of APCM care plans aligned with patient needs.
- Coordinate patient scheduling to ensure timely follow-ups and visits.
- Complete patient consenting processes accurately.
- Support enrollment and ongoing management of Behavioral Health Integration (BHI) services.
- Assist clinicians with visit and note preparation to support efficient, high-quality documentation.
- Maintain accurate insurance information and patient facesheets.
- Ensure care plan flags and documentation are complete and up to date.
- Process patient discharges according to defined workflows.
- Support audits and administrative reviews with accurate, timely documentation.
- Build and maintain strong relationships with partner facilities.
- Conduct regular pulse checks with facilities to assess needs and satisfaction.
- Participate in QAPI meetings and quality improvement initiatives.
- Complete required facility visits and maintain consistent engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
