Medical Assistant - Behavioral Health

Community Health Connections • Fitchburg, MA

16h • Hybrid

About The Position

Community Health Connections (CHC) is a multi-site, non-profit health care center offering a wide range of services including urgent care, primary family medical and pediatric care, dental care, oral surgery, behavioral health services, substance use disorder treatment, and specialty services like optometry, acupuncture, nutrition, and podiatry. CHC is dedicated to providing compassionate, quality healthcare regardless of income or insurance status, serving 36 communities in North Central Massachusetts across five sites. Under the general supervision of the Nurse Manager, the Medical Assistant (MA) functions as a vital part of the care team, supporting physicians, nurse practitioners, and other clinicians in delivering high-quality patient care. The MA is responsible for both clinical and administrative duties to ensure efficient patient flow, accurate documentation, and a positive patient experience.

Requirements

• High School Diploma or GED required
• Previous experience preferred
• Work experience similar to a medical office environment
• Computer skills for accurate data entry
• Knowledge of basic medical terminology
• AHA BLS Health Care Provider certification or equivalent
• Hearing to distinguish difference in heartbeat and breathing of patients and to hear instructions.
• Near visual acuity to read gauges and dials on equipment.
• Color vision for perceiving changes in patient's skin color or color of solutions.
• Demonstrated interpersonal relationship skills
• Demonstrated written and verbal communication skills in English
• Demonstrated ability to work in a fast-paced medical office environment

Nice To Haves

• Associate Degree in Medical Office Assistant or equivalent preferred
• Bilingual in Spanish/English or Portuguese/English is a plus

Responsibilities

• Greet patients, verify demographics, and prepare them for visits.
• Measure and record vital signs (blood pressure, pulse, temperature, weight, height, BMI, oxygen saturation).
• Perform point-of-care testing (strep, flu, COVID, urinalysis, blood glucose, pregnancy tests, etc.).
• Assist providers with procedures (suturing, splinting, wound care, abscess drainage, orthopedic immobilization, etc.).
• Review and document patient history, current medications, and allergies.
• Perform basic clinical tasks such as EKGs, vision/hearing screenings, wound care and specimen collection (urine, blood, swabs).
• Follow infection control and safety procedures (PPE, room cleaning, sterilization of instruments).
• Provide patient education on health maintenance, medications, and follow-up instructions.
• Schedule patient appointments, referrals, and diagnostic tests.
• Manage and document patient messages, prescription refill requests, and provider communications.
• Update electronic health records (EHR) accurately and promptly.
• Handle prior authorizations and insurance verifications as needed.
• Support population health initiatives and Care Gaps (outreach calls, chronic disease management, preventive screenings).
• Coordinate with labs, imaging centers, pharmacies, and specialists.
• Maintain patient’s privacy and secure patient privacy information.
• Float to other sites and cross cover as needed.
• Attend and complete agency trainings as assigned.
• Demonstrate understanding and commitment of the health center mission, Values and Standards.
• Demonstrate understanding and commitment to the established CHC Values and Standards.
• Performs other job-related duties as required or assigned.

Benefits

• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term disability.
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment!
• Discounts on cell phone service, computer purchases, and more!
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED