Medical Assistant and Administrative Support Vascular Surgery

Intermountain Health•Grand Junction, CO

21d•Onsite

About The Position

The Medical Assistant – Non-Clinical/Administrative Support provides operational and administrative support to prepare patients for upcoming visits and ensure providers and clinical staff have the information needed for efficient patient care. The primary assignment focuses on referral management, medical record retrieval, diagnostic testing coordination, pre-visit planning, patient communication, and provider/MA in-basket support. The role also provides front-desk coverage and backup surgery-scheduling coverage. Although primarily non-clinical, the employee will be cross-trained in clinical Medical Assistant workflows, including rooming patients, and will provide flexible coverage based on department needs. Under the direction of a clinician, the Medical Assistant helps gather information relevant to the patient's visit and condition, communicates with patients by telephone and in person, and collaborates with cross-functional teams. Attention to detail and follow-through are important to supporting patient care. The position is at Intermountain Health Heart and Vascular – Grand Junction Vascular Surgery, at St. Mary's Hospital in Grand Junction, Colorado. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 scheduled hours per week.

Requirements

At least one of the following: completion of a Medical Assistant program, at least one year of Medical Assistant work experience, or a current active RN/LPN license in good standing to practice in Colorado.
Current Basic Life Support (BLS) certification for healthcare providers, obtained before the start date.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to support patient/customer satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

Experience in an outpatient clinic or other healthcare setting.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
Current national Medical Assistant certification or registration: Registered Medical Assistant (RMA) from AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) from AAMA.

Responsibilities

Process and manage referrals.
Retrieve medical records.
Coordinate diagnostic testing.
Plan and prepare for patient visits.
Communicate with patients by telephone and in person.
Provide provider and Medical Assistant in-basket support.
Provide front-desk coverage and backup surgery-scheduling coverage.
Provide clinical Medical Assistant coverage as needed, including rooming patients.
Under clinician direction, assist with gathering information relevant to patients' visits and conditions.
Collaborate with cross-functional teams to support patient care.