Medical Assistant 3

UCSF•San Francisco, CA

7d•Onsite

About The Position

Under the supervision of the Manager and guided by the policies and procedures of Ambulatory Services, the Medical Assistant 3 will assist in the delivery of care to patients in The UCSF Neurosurgery Clinic. This role requires learning and assisting in Neurosurgery practice, actively participating in a multidisciplinary quality improvement team to improve the health of targeted patients with chronic illness across UCSF Medical Center practices. The position involves performing various personal care and clinical procedures, ensuring positive care outcomes, and providing assigned patient care in support of specialty care services. The Medical Assistant 3 must adhere to Telephone and House Standards, assist the care team by coordinating care for patients on and off the daily schedule, and act as a primary conduit for information transmission between providers and patients. This role also involves coordinating services for all patients within the assigned panel, especially those with serious, complex, or chronic health problems, and providing advocacy, information, and referral services to address medical and psychosocial needs.

Requirements

One year of experience as a Medical Assistant / Hospital Assistant in a medical practice.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Current American Heart Association CPR Certification
Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel required.
Willingness to learn new computer programs as needed to sustain practice operations.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Support Neurosurgery practice at UCSF Health
Ability to travel & work between all satellite locations and UCSF campuses

Nice To Haves

Familiarity with Epic/Apex
Demonstrated fluency in Spanish or Chinese language: speaking, reading and writing
Internal Medicine, Geriatric or Family Medicine experience
Experience collecting, and entering data, identifying errors and missing information, and performing basic analysis
Experience working with the public, preferably in a medical/hospital/clinic environment
Candidate must be willing to travel & work between all satellite locations and UCSF campuses

Responsibilities

Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening, medications and documentation of chief complaints.
Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video (if available).
Assists Providers, APPs, Nurses and patients in preparation for exam and/or procedures.
Successfully completes all appropriate competencies to perform or assist with procedures as required for department specialty and determined by the Administrative Nurse or Administrative Director--which may include but not limited to: Performs sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs. Cleans and prepares instruments for transport to the sterile processing department. Assists APPs in complex medical procedures such as incision & drainage, suture removal, and lumbar puncture, including preparing equipment.
Acts as chaperone as needed for medical providers.
Works as an internal float for department as requested by supervisor.
Transports patients as directed and ensures their safety.
Monitors patient flow in and out of the clinic.
Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.
Participates in updating mandatory logs (i.e., temperature log, disaster cabinet log, crash cart log).
Facilitates referrals to other providers as ordered by the physician.
Obtains authorizations from insurers for medications, referrals and ancillary imaging ordered by the physician.
Performs clinical activities in an accurate and timely manner.
Assists physician staff in writing and sending out patient communications.
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22.
Ensures all medication cabinets remain locked at all times.
Order Medications and Medical Supplies
Train new HA/MA 3 staff and temps with front and back office duties
Demonstrates courtesy, common sense and follow through in all telephone communications, taking and delivering (clinical and non-clinical information from patients and others, delivering messages and providing instructions to the patient via. tel that the care team/provider has asked you to relay to patient and maintaining the Medical Center Telephone Standards.
Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.
Notifies providers of patient delays and service issues. Acts as an advocate for patients by helping to facilitate provider punctuality to maintain optimal clinic schedules.
Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as needed when delays are over 30 minutes.
Shares pertinent information, observations with other health team members. Notifies providers of patient service issues.
Identifies and communicates problems to the nursing staff/care team or appropriate supervisor.
Offers suggestions for change or improvement in clinic/practice operations.
Assists patients with issues and complaints utilizing conflict management skills
Ensure all patients provider care teams are verified and documented in apex. Update patient provider care teams as needed.
Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to: Documentation of vital signs, height, weight and pain scale. Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social). Enter patient reported medications, allergies, care everywhere, reconcile medication records from outside institutions. Order & sign POCT with signed protocol. Documentation of point of care test results. Enter & “pend” scripted orders from provider. Open a Medication Refill Encounter for provider. Scheduling laboratory, radiology and other testing with a written order from a provider. Open telephone encounters, create encounters from CRM message. Open staff messages. Care Everywhere, Activate
Pre-Visit Patient Intake: Contacts patients by telephone prior to scheduled appointments, as assigned, to complete pre-visit intake within scope of practice. Intake may include confirming the reason for visit/chief complaint, reviewing and documenting patient-reported medications and allergies, updating relevant health history, and completing other appropriate APeX intake documentation in preparation for the scheduled visit.
Maintains clean, well-stocked exam rooms, clinician hub rooms and lab. Responsible for ordering and maintaining supplies, maintenance of lab equipment.
As requested, reviews Lab log of results and prints results for providers.
Obtains insurance authorizations for medications, procedures and film and/or slide review authorizations.
Schedules complex procedures and coordinates services for patients.
Coordinates meal and rest periods with other Hospital Assistants and ensures coverage of clinic under direction of supervisor/manager.
Maintains supply standards as directed by nursing staff or appropriate supervisor.
Adheres to infection control procedures as outlined in the Infection Control Manual.
Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.
Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.
If needed will assist with contacting patients to reschedule or cancel clinics.
If needed will assist with management of patient referral work queues
Provides front office support and coverage as operationally needed, including during staff absences, breaks, meal periods, and periods of increased clinic volume. Collaborates with front and back office staff to maintain patient flow and continuity of clinic operations.
Performs any other duties related to patient care activities as required and as assigned
Performs any other duties related to patient care activities/administrative duties as required and to cover for Marin-Neurosurgery practice and Nine Adult Medical and Surgical Multi-Specialties Clinics (booking appts, tests, surgeries and authorizations, checking in patients, etc.)