Medical Assistant 2

University of California, San Francisco•San Francisco, CA

21h•Onsite

About The Position

Under the supervision of the Practice Manager and guided by departmental policies and procedures, the Medical Assistant 2 assists in patient care within the practice. This role involves performing personal care and basic clinical procedures to ensure positive care outcomes. The Medical Assistant 2 collects patient care and review of systems data to support specialty care services. They are required to learn and assist in procedures, adhere to Telephone and House Standards, and may administer injectable vaccines after completing specific training and verification. The position also involves patient flow monitoring, specimen collection, phlebotomy, and maintaining logs and supplies. Additionally, the role provides administrative and clerical support, including scheduling appointments and procedures, and maintaining patient records. The Medical Assistant 2 is expected to embrace UCSF's PRIDE values and AIDET concepts in all interactions.

Requirements

Certification from an approved Medical Assistant program; or equivalent combination of training and experience
High School graduation and two years of related experience or an equivalent combination of education and experience
Knowledge and abilities essential to the successful performance of the duties assigned to the position
Current American Heart Association CPR certification
Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel required
Willingness to learn new computer programs as needed to sustain practice operations
Willingness to obtain CPT I Certified (CPT-1 certification current with the State of California) within 6 months of hire
Ability to work at all UCSF sites

Nice To Haves

If applicant does not have a CPT-1, they will be hired as Hospital Assistant II and will be reclassified to a Hospital Assistant III once they receive CPT-1 certification with the State of California

Responsibilities

Performs routine clinical functions, including vital signs, height, weight, pain screening, allergies, medication reconciliation, and documentation of chief complaints, patient screening questions, social history screening, medical/surgical and family history, annual health screening, signs established protocols and pends all care gaps.
Updates HCM banner, carries out orders, hands AVS, schedules follow up and discharges patients.
Documents use of interpreter as appropriate and works with interpreting services to facilitate interpreter participation for medical appointments.
Administers injectable vaccines after verification of medication and dose with provider immediately prior to vaccine administration (upon successful completion of UCSF specific medication administration test, training, modules and observations).
Participates in daily huddles and monthly leadership rounds.
Assists Nurses, Providers and patients in preparation for exam and/or procedures.
Performs instrument processing procedures in outpatient clinic and maintains all appropriate logs.
Assists in complex medical procedures and successfully completes all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.
Acts as chaperone as needed for medical providers.
Transports patients as directed and ensures their safety.
Monitors patient flow in and out of the clinic.
Utilizes ambulatory non-provider protocols to order and sign FIT kits, GC/CT, Mammogram, Monofilament foot exam, multistix, urine pregnancy.
Obtains specimens and performs simple Point of Care Testing as directed, including QA/QC and EKGs.
Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.
Performs phlebotomy procedure on all ages to include pediatric, adult and geriatric patients.
Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).
Completes referrals to other providers as ordered by the physician.
Obtains authorizations from insurers for medications.
Performs clinical activities in an accurate and timely manner.
Assists physician staff in writing and sending out patient communications.
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice.
Complies with activities mandated by TJC/Title 22.
Completes annual competency testing.
Ensures all medication cabinets remain locked at all times.
Organizes activities based on the needs of patients while maintaining the effective flow of patients through the practice.
Adjusts clinical support activities to reflect changes in priorities during practice sessions.
Maintains open communication and facilities continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written reports including UCSF MyChart Patient Portal and APeX InBasket messaging.
Utilizes electronic chart information (i.e., labs, appointments) to contribute to patient care.
Obtains, records, and conveys information clearly and concisely.
Demonstrates courtesy, common sense, and follow-through in all telephone communications, maintaining the Telephone Standards as established by UCSF Medical Center.
Fosters/maintains positive public relations (patients, family, visitors and staff).
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive.
Participates in in-reach/outreach health care maintenance projects as directed.
Notifies providers of patient delays and service issues.
Acts and advocates for patients to help facilitate provider punctuality in seeing patients according to schedule.
Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes.
Shares pertinent information and observations with other health team members.
Identifies and communicates problems to the nursing staff or appropriate supervisor.
Offers suggestions for change or improvement in clinic/practice operations.
Assists patients with issues and complaints utilizing conflict management skills.
Maintains clean, well-stocked exam rooms, labs and nursing stations.
Responsible for ordering, and maintaining clinical supplies.
Maintenance of lab equipment.
As requested reviews Lab Logs of results and prints results for providers.
Obtains insurance authorizations for medications.
Maintains supply standards as directed by nursing staff or appropriate supervisor.
Adheres to infection control procedures as outlined in the Infection Control Manual.
Adheres to the Ambulatory Services policy and procedures for the cleaning and disinfecting equipment.
Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.
Has keen awareness of the need to provide prompt and convenient appointment access to patients.
Adheres to the provider productivity standards established for the practice and schedules appointments with the appropriate appointment type.
Upholds UCSF policy regarding the maintenance and confidentiality of the medical records.
Screens all telephone calls, screening for emergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box.
Utilizes Apex to retrieve pertinent patient data.
Covers Apex in-baskets and phone messages when other members of the team are absent.
Embraces and role models PRIDE values (Professionalism, Respect, Integrity, Diversity and Excellence) and AIDET (Acknowledge, Introduce, Duration, Explanation and Thanks) concepts as part of approach to all assigned tasks, responsibilities and interactions with peers, internal and external customers and patients in person, by phone and in while engaging in electronic communications.
Schedules complex procedures and coordinates services for patients.
Serves in a backup role for the practice to support clerical teams.
Schedules established patient appointments using Apex.
Assists back office maintaining current filing and scanning.
Follows practice procedure for follow-up of missed appointments.
Performs other duties as assigned or instructed.