Medical Assistant 1 - Orthopaedics

University of Miami•Doral, FL

5d•Hybrid

About The Position

This position provides clinical support to physicians and other medical providers within the Orthopaedics department. The Medical Assistant will assist with minor procedures, medications, medical supplies, and equipment. They will also be responsible for preparing patients for examinations and procedures, performing vital signs, EKGs, and phlebotomy, and maintaining accurate patient records. The role requires excellent patient relations and customer service skills, and may involve travel to multiple clinic sites.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

Approved MA Certifications: CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)®, RMA- Registered Medical Assistant - American Medical Technologists (AMT), CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA), NCMA - National Certified Medical Assistant (NHA - NCCT), NRCMA - Nationally Registered Certified Medical Assistant (NAHP)
American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers

Responsibilities

Utilizes creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices.
Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.
Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.
Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.
Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.
Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).
Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice.
Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.
Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.
Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.
Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work.
Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.
Adheres to University and unit-level policies and procedures and safeguards University assets.
May require travel to multiple clinic sites throughout the week.
Maintains high level of customer service. Excellent patient relations are an essential component of this position.
Provides clinical support to physicians and other medical providers. Assists with minor procedures as needed. Also assists with medication, medical supplies and equipment as needed.
Removes sutures/staples, assists in wound care under the direct supervision of a physician.
Assesses, applies, and removes casts, splints, and other orthopaedic devices if necessary.
Coordinates patient flow in/out of the pod with the goal of and emphasis on minimizing waiting time for the patients.
Prepares patient (provides gowns, assists patient), area, and medications for procedures.
Maintains exam rooms and cast room fully stocked and ensures that rooms are cleaned after each patient. Uses, maintains and cleans medical equipment.
Obtains authorizations for special procedures, etc. from insurance companies. Labels, processes and ships aspirations and needle biopsies.
Assists physician in obtaining pertinent medical information from the patient and is always readily available to the physician throughout the examination to facilitate the management of patient care.
Handles all medical emergencies in a timely and competent manner always putting patients’ safety first.
Receives and records requests from patients by telephone (medication refills, referral requests, lab results, medical advice, etc.).
Other relevant duties as assigned by supervisor.