Medical Assistance/Transportation Specialist

Beltrami County•Bemidji, MN

2d•Onsite

About The Position

Beltrami County is establishing an eligibility list for a full-time, benefited Medical Assistance/Transportation Specialist to work in Health & Human Services. The successful applicant will perform administrative support work providing transportation services to Medical Assistance eligible clients to enable them access to medical, dental and mental health treatment, maintain a caseload and related files, process information into systems, and complete related work as apparent or assigned. Work is performed under the limited supervision of the Finance Manager.

Requirements

High School Diploma or GED.
One year of work experience in a clerical social services role providing customer service to the public.
Valid MN driver’s license.
General knowledge of the Health Care Access Program; general knowledge of agency programs and operations and other community resources; general knowledge of the principals and practices of public social service and medical organizations and services; general knowledge of agency programs, operations and other community resources.
Ability to analyze data and exercise sound judgment in arriving at conclusions.
Ability to follow complex oral and written instructions.
Ability to manage workload and meet deadlines.
Ability to communicate effectively orally and in writing.
Ability to prepare clear and concise reports.
Ability to operate standard office equipment including related hardware and software.
Ability to establish and maintain effective working relationships with clients, associates, health care professionals, service providers and the general public.

Responsibilities

Meets with clients, provides information and explains available benefits for medical assistance.
Reviews and prioritizes applicant service requests for access to medical treatment; confirms program eligibility by researching system information; documents enrollment; flags system data integrity issues; sets up files and prioritizes service requests.
Analyzes requests for transportation; confirms eligibility; coordinates with transportation service providers; approves and processes transportation requests and vouchers for payment; verifies travel with client.
Audits service requests for mileage reimbursement to ensure compliance with policies and regulations; processes voucher to Account Technician for payment.
Administers eligibility requests for lodging including logistics assessment; connects with lodging providers; prepares voucher and submits for payment; verifies information with client.
Communicates with clients and medical providers, sometimes in crisis situations; explains programs and processes; responds to client and provider questions; tracks and logs calls and requests.
Determines eligibility for meal reimbursement; obtains receipts; enters data; authorizes and submits vouchers for payment.
Responds to emergency requests for medical, dental or mental health transportation, lodging and meal reimbursement; prepares and submits vouchers for payment.
Provides feedback for program improvement and service enhancement; maintains provider lists; reviews case file inconsistencies; testifies at hearings; provides referrals.