Medical Assisstant

TeleSpecialists LLC•Fort Myers, FL

3d•Onsite

About The Position

The Medical Assistant supports clinical operations by providing administrative assistance to healthcare providers, ensuring efficient patient flow and high-quality patient care. This role plays a critical part in delivering a positive patient experience, maintaining accurate medical records, and supporting providers in a fast-paced healthcare environment. We are currently seeking position for our day, mid, and overnight shift operations. Overnight shift offers additional shift differential pay.

Requirements

High school diploma or equivalent required
Minimum of 1–3 years of experience in a healthcare call center, care coordination, patient access, or high-volume customer service environment required
Experience working in a fast-paced, metrics-driven environment with productivity and quality expectations required
Experience with electronic health record (EHR) systems and/or CRM platforms required
Strong ability to manage high-volume outbound calls while maintaining accuracy and professionalism
Ability to prioritize tasks in a fast-paced, time-sensitive environment with competing demands
Demonstrated ability to follow structured workflows while exercising sound judgment in urgent situations
Strong attention to detail with real-time documentation accuracy in EHR or CRM systems
Effective verbal communication skills with the ability to clearly and confidently engage patients, providers, and clinical staff
Strong call control skills, including the ability to guide conversations, gather required information efficiently, and keep interactions focused
Ability to remain composed under pressure and handle escalations or urgent scenarios with professionalism
Proficiency in navigating multiple systems simultaneously (EHR, phone systems, scheduling platforms)
Strong organizational and time management skills with the ability to meet productivity and quality metrics
Ability to work independently while contributing to a team-based, service-oriented environment
High level of accountability and reliability

Nice To Haves

Associated degree or coursework in healthcare, business, or related field preferred
Prior experience supporting telehealth, hospital operations, or physician practices preferred
Familiarity with medical terminology and healthcare workflows preferred
Experience handling outbound call campaigns or time-sensitive (“stat”) workflows preferred
Knowledge of healthcare operations, patient coordination workflows, and basic medical terminology

Responsibilities

Execute high-volume outbound calls to patients, providers, and healthcare facilities to support time-sensitive (“stat”) clinical
Coordinate urgent patient care activities, including facilitating provider-to-provider communication and patient scheduling
Accurately document all call activity, outcomes, and patient interactions in the electronic health record (EHR) and/or CRM systems in real time
Monitor assigned work queues and prioritize tasks based on urgency, turnaround time, and service level expectations
Serve as a central coordination point between physicians, clinical teams, and external partners to ensure timely care delivery
Monitor and manage task queues, including follow-ups, referrals, and patient communication requests
Escalate urgent or unresolved issues to clinical staff or leadership in accordance with established protocols
Ensure compliance with HIPAA and organizational policies related to patient privacy and data security
Identify and escalate patient concerns or operational issues to appropriate team members
Support process improvement initiatives to enhance patient experience and operational efficiency