Medical Appointment Scheduler (PRN) | Medical Appointment Clerk

International SOS Government Medical Services•Tampa, FL

1d•Onsite

About The Position

Support patients receiving care within a military healthcare environment by coordinating appointments and maintaining accurate scheduling that patients and clinical teams depend on. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide. As a Medical Appointment Scheduler, also referred to as a Medical Appointment Clerk, you'll help patients access care by coordinating appointments and maintaining accurate schedules within a military healthcare environment. Working with patients, providers, and clinic nursing staff, you'll manage appointment requests, verify eligibility, update patient information, and support efficient daily clinic operations while delivering professional customer service.

Requirements

High school diploma or GED.
At least six months of experience in an office setting.

Nice To Haves

Medical terminology knowledge.

Responsibilities

Schedule, reschedule, and cancel patient appointments received by telephone, secure messaging, and other approved scheduling methods while supporting timely access to care.
Maintain accurate appointment schedules using government healthcare systems, including Composite Health Care System (CHCS), AHLTA, or MHS GENESIS.
Verify patient eligibility through DEERS, update demographic information, and register eligible patients when required.
Maintain accurate schedules and logs, monitor appointment availability, and process appointment changes using established scheduling tools and protocols.
Contact patients regarding appointment scheduling, reminders, cancellations, and rescheduling needs.
Create and route telephone consultation messages, or T-CONs, to primary care managers and clinic nursing staff according to established procedures.