Medical Appointment Scheduler/Operator

FLORIDA PHYSICIAN SPECIALISTS LLC • Jacksonville, FL

1h • Onsite

About The Position

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, we deliver compassionate, patient-centered care across the full spectrum of urology, from minimally minimally invasive procedures to complex surgery and oncology. We are seeking a dependable, compassionate, and clinically skilled Medical Appointment Scheduler/Operator to join our team. The Medical Appointment Scheduler/Operator is responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations.

Requirements

• Prior customer service experience in a healthcare setting
• Prior scheduling experience in a medical office setting
• Ability to consistently deliver excellent customer service with a patient-care focus
• Excellent communications skills, both verbally and in writing
• Ability to handle sensitive and confidential information
• Computer proficiency
• High School Diploma or equivalent (required)
• Medical Office: 1+ years (Required)
• Customer Service: 1+ years (Required)

Nice To Haves

• Computer Skills: 3+ years (Preferred)

Responsibilities

• Answer high volume incoming calls to coordinate and schedule patient appointments
• Greet incoming patients and schedule or reschedule appointments
• Collect patient personal data and insurance information
• Make calls to reschedule appointments when necessary
• Answer questions and provide other information as requested
• Direct calls to other departments and relay necessary messages to staff.
• Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED