Medical Appointment Coordinator

Hope Network Careers•East Lansing, MI

13h

About The Position

The Medical Appointment Coordinator supports residential programs by managing residents’ medical appointments and helping ensure seamless access to healthcare. The role schedules and tracks external medical, dental, and specialist appointments, prepares relevant records, and safely transports and accompanies residents to visits. It maintains communication among external providers, the internal care team, residents, and families, and supports medication coordination, resident care, and daily program operations as assigned. Regular and predictable attendance is an essential requirement. The listed duties are not exhaustive; the employee may be given other instructions and duties.

Requirements

Graduation from an accredited Medical Assistant Program.
Ability to become certified in CPR/First Aid.
Ability to interact with staff and residents from diverse populations.
Ability to communicate and document effectively in written and verbal formats.
Basic computer skills and experience, including use of word-processing and other office equipment.
Ability to work with individuals with special physical, emotional, and social support needs.
Demonstrated leadership skills and ability to problem-solve independently.
Ability to articulate and actively support the corporation’s mission to various audiences.
Valid driver’s license and an acceptable driving record under Hope Network corporate policy.

Nice To Haves

Certified Medical Assistant preferred.
At least one year of experience working in a residential or hospital setting preferred.
At least one year of experience handling and administering medications preferred.

Responsibilities

Maintain the master medical calendar for each AFC home and schedule routine, follow-up, and specialist appointments around facility schedules and meal times.
Collect, organize, and prepare appointment documentation, including insurance cards, current medication lists, and health care consultations.
Safely transport residents to and from medical facilities using a company vehicle or authorized transportation.
Provide physical assistance and compassionate accompaniment, remaining with residents throughout appointments.
Record physician instructions, dosage changes, prescriptions, recommendations, and follow-up testing requirements.
Complete documentation and billing as required by policy; communicate appointment outcomes promptly to the care team and scan and upload paperwork.
Forward new prescriptions or treatment requirements to pharmacies, durable medical equipment vendors, and other relevant parties.
Assist with direct supervision of residents or remain aware of their general whereabouts, depending on assessed independence.
Assist with weekly medication reconciliation and medication inventory management.
Participate in developing and implementing residents’ individual treatment programs and care plans.
Participate in team meetings as assigned and communicate resident and program issues to the supervisor and designated clinical staff.
Supervise or provide hands-on assistance with residents’ activities of daily living and self-care as directed by the supervisor.
Assist with daily resident engagement and floor operations when appointment coordinator responsibilities permit.
Perform other duties as assigned.