MEDICAL APPOINTMENT CLERK - WHITEMAN AFB, MO

General Infomatics, Inc.•Whiteman AFB, MO

2d•Onsite

About The Position

General Infomatics, Inc. is seeking a Medical Appointment Clerk for a full-time contract position at Whiteman AFB, MO. This role involves scheduling medical appointments, determining patient eligibility, maintaining schedules using government computer systems, and managing telephone messages. The company values its people and is proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers.

Requirements

High school or GED diploma
At least six months of experience in medical office scheduling
Ability to type a minimum of 50 WPM (computer keyboard)
Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
Ability to speak and communicate clearly in English
Excellent customer service and adaptability
General medical ethics, as well as telephone etiquette
Ability to follow instructions and procedures in detail
Basic Life Support Certification
US Citizen or legal alien fully authorized to work in the United States
Must be able to pass a background investigation

Nice To Haves

Desired knowledge in the following systems: Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)

Responsibilities

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS and validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.