Medical Administrative Assistant - SWMN Primary Care
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role offers opportunities for continuing education and career advancement. The Medical Administrative Assistant will provide a variety of clinical and non-clinical administrative support tasks, acting as a key support for healthcare providers and a direct contact for patients. The position requires strong organizational, communication, and interpersonal skills, with a commitment to quality, confidentiality, and professionalism. Accuracy and attention to detail are critical in all patient-related activities.
Requirements
- High school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role OR one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role OR an associate’s degree in an administrative, business, or medical-related program.
- Administrative support role experience must include meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc.
- Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
- Anatomy/Physiology may also be required depending on role and background.
- High-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication.
- Ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
- Effective and appropriate decision-making, judgment, and confidentiality.
- Attention to detail and follow-through.
- Experience with coordination of travel and expense management.
- Proficient application of English grammar, punctuation, and sentence structure.
- Proficient use of computer hardware and software, telecommunication, and other office equipment.
- Ability to navigate multiple systems simultaneously.
Nice To Haves
- Work-related experience within the last ten years.
Responsibilities
- Requesting and managing the flow of patient materials
- Coordinating appointment schedules
- Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
- Managing calendars
- Preparing documents and presentation materials
- Processing invoices and reimbursements
- Composing and/or transcribing correspondence/documents
- Supporting departmental projects/activities
- Creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts
- Answering telephones and providing related follow-through
- Supporting the health care provider by anticipating and responding to provider and patient needs and requests of the health care team
- Serving as a direct contact and resource to the patient
- Exhibiting initiative, proficiency, and adaptability to optimize the time of those supported
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
