Medical Administrative Assistant II

University of Arizona•Tucson, AZ

45d•$17 - $21•Onsite

About The Position

The Campus Health Service's (CHS) Counseling & Psych Services (CAPS) Psychiatry Team Supervisor and/or Care Coordination Supervisor. This position will perform a variety of duties assisting the operation of the CHS Psychiatrists, Psychiatric Nurse Practitioners, and Psychiatry Residents as part of the larger CAPS department. It involves a combination of clerical duties, care coordination tasks, basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies, and other counseling and medical providers. The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past twelve years. The CHS is committed to positioning itself as an exceptional student health center by fostering an environment that encourages, supports, and celebrates all of our employees and the community we serve. It is a sundry organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu. Counseling & Psych Services (CAPS) is committed to supporting the mental health and wellbeing of all students by creating an environment of trust, respect, and openness. We are dedicated to honoring individual differences and experiences. We recognize that mental health is deeply impacted by experiences of marginalization and oppression and strive to work with our clients in a culturally informed and sensitive manner. At CAPS and CHS, we believe that cultural responsiveness requires continuous learning, both personally and as an organization, and we are committed to making CAPS a safe, affirming, and welcoming space for staff and for all University of Arizona students. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Requirements

High school diploma or high school diploma equivalency is required.
Minimum of 3 years of relevant experience or equivalent combination of education and work experience.
Excellent communication skills (verbal, written, and electronic).
Ability to convey information clearly, calmly and patiently to patients, providers, and others.
Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.
Comfort and familiarity with operating a Windows based computer and multi-line telephone system.
Ability to utilize an electronic scheduling system.
Ability to multi-task and manage information from multiple sources.
Ongoing First Aid and CPR Certification will be required.
Sensitivity and commitment to fulfilling the CAPS/Campus Health mission to serve all students of all backgrounds in a manner that is consistent with individual and group needs.
Dedication to working within an interdisciplinary framework to serve individual and group-based needs.
Knowledge and sensitivity to current and historical dynamics that serve as barriers to care for students.
Demonstrated ability to work effectively with a wide-ranging population of clients presenting a broad range of clinical needs.

Nice To Haves

Certificate of completion of a Medical Administrative Assistant Program.
Ambulatory health clinic experience, especially in a mental health clinic setting.
Two years of medical office experience; especially with adolescent or young adult populations.
Exceptional interpersonal and communication skills.
Experience with electronic medical records.

Responsibilities

Maintain the CAPS psychiatry office operations by scheduling appointments (both by phone, electronically and in person), verifying eligibility and managing paper and electronic information concerning the patients.
Work closely and cooperatively with members of the psychiatry staff, as well as the larger counseling clinic clerical and provider staff to ensure excellent service delivery.
Accurately take and deliver phone and other messages to and from the psychiatry staff members.
Enter and retrieve relevant patient information, utilizing the electronic health record; ensure accurate billing using a variety of accounts.
Greet and prepare patients for psychiatry appointments by taking vital signs (blood pressure, body weight, pulse and/or temperature), measuring weight and height, and recording this information in the student's medical record.
Distribute relevant screening instruments to the patient prior to their appointment; manage the paper screening instruments and scan information into the medical record.
Work with the medical records office to obtain outside medical records prior to patient appointments, when indicated.
Call in prescription refills authorized by the psychiatric providers to the appropriate pharmacy, when allowed by law.
Obtain prior authorizations for medications when required.
Provide administrative support for the CAPS ADHD Clinic and psychiatry team by managing prior authorizations for ADHD medications, ensuring timely approvals and smooth coordination of care.
Maintain cross-training and close work interface with the main CAPS support staff and care coordination teams.
Interface with CHS medical providers, laboratory, pharmacy, billing office, and other members of the larger team, as indicated.
Manage and coordinate referrals for off-campus medical, mental health, and psychiatric care in collaboration with the CAPS Care Coordination team, ensuring seamless support for the psychiatry team and continuity of care for clients.
Assist with coordinating the CAPS Psychiatry Resident Program as needed.
Additional duties may be assigned.