Medical Administrative Assistant 1-University Family Physicians (Knoxville)
About The Position
The Medical Administrative Assistant 1 maintains the medical records and serves as the referral coordinator for the Department of Family Medicine. This role involves obtaining appointments for referrals and outpatient test scheduling, monitoring the referral loop, verifying insurance coverage, and recording documents into the Electronic Medical Record. The position also handles administrative duties such as patient registration, answering routine questions, telephone triage, faxing, and general office tasks. Additionally, the Medical Administrative Assistant 1 serves as a medical records clerk, processing requests and assisting with referral appointment scheduling as needed.
Requirements
- High School Diploma or GED (TRANSCRIPTS REQUIRED)
- One (1) year of work experience in office systems technology or completion of a physician office medical records management course
- Knowledge of all HIPAA regulations
- Ability to determine if an authorization is HIPAA compliant
- Knowledge of electronic health records and Centricity Practice Solution
- Strong customer service skills on the phone and with patients in the office
- Ability to multitask between scanning documents into the electronic medical record and handling phone calls or helping employees and patients with medical records questions or issues
Nice To Haves
- Experience in a medical office is preferred
Responsibilities
- Obtains appointments for referrals and outpatient test scheduling
- Monitors the referral loop by generating and reviewing referral and outpatient test order reports
- Verify patients’ insurance coverage and adhere to the insurance company's policies for scheduling tests
- Records documents into the Electronic Medical Record
- Obtains pre-certs for tests and schedules tests and procedures as requested by the UFP provider
- Performs administrative duties to include patient registration, answers routine questions, telephone triage, sends/receives faxes, and general office duties
- Serves as a medical records clerk for the department
- Processes medical records requests, including other doctors’ offices, HEDIS audits, and risk adjustment audits
- Assists with referral appointment scheduling when needed
- Other duties as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
