Medicaid Eligibility Support & Outreach

Staffing Solutions Organization LLC (SSO)

3d•Onsite

About The Position

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Staffing Solutions Organization LLC (SSO) is currently building a talent pipeline for anticipated Medicaid Eligibility and Medicaid Outreach initiatives supporting Medicaid programs. These proactive, future opportunities are expected to support increased workload, policy changes, and backlog reduction efforts. Applying now allows qualified candidates to be considered early as projects are formally approved and launched. If you have experience in Medicaid eligibility, human services, or client outreach, we encourage you to apply and join the SSO talent community. Medicaid Eligibility Support Roles (Future Opportunities) Anticipated Positions Medicaid Eligibility Associate – Full‑Time Medicaid Eligibility Supervisor – Full‑Time Role Overview These roles focus on reviewing and assessing Medicaid cases, applying policy and eligibility rules, and processing submitted client documentation. Work is primarily case‑based, with occasional outbound contact required to clarify information. Staff will work across multiple web‑based systems and Microsoft platforms (including Teams and Outlook), often using multiple monitors. This short‑term initiative is expected to reduce processing backlogs and improve service delivery outcomes. Supervisors perform similar eligibility work while also providing team oversight, performance support, and reporting. Medicaid Direct Outreach Roles (Future Opportunities) Anticipated Positions Medicaid Outreach Representative – Full‑Time Medicaid Outreach Supervisor – Full‑Time Role Overview Beginning in 2027, new requirements may affect some adults’ ability to maintain Medicaid coverage. These roles will conduct proactive outbound outreach to members within the Medicaid Expansion population to: Confirm contact information Increase awareness of upcoming program changes Prescreen for compliance pathways or exemptions This work involves 100% outbound calling and direct engagement throughout the workday. Strong communication skills, empathy, and professionalism are essential. Outreach Supervisors will also monitor call quality, provide coaching, and report outreach trends to leadership. Why Join the SSO Talent Community? Be considered early for future Medicaid initiatives Full‑time schedules (40 hours per week) Meaningful public‑service work supporting access to healthcare Opportunity to support large‑scale Medicaid operations and policy transitions Important Note These positions represent proactive talent pipeline opportunities. Applying now allows SSO to quickly match qualified candidates as roles are formally approved and launched.

Requirements

Four (4) years combined education, training, and/or experience in health or human services or a related field demonstrating: Ability to interpret and apply policy and regulations
Experience maintaining and verifying digital records
Experience responding to client or member inquiries
Prior supervisory experience required for Supervisor roles
Two (2) years combined education, training, and/or experience in: Health or human services
Client‑facing communications or outreach
Experience with: Digital recordkeeping
Assisting clients or members
High‑volume phone work
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

Nice To Haves

College degree preferred, not required
College degree preferred, not required

Responsibilities

Review and evaluate Medicaid applications and supporting documentation
Interpret and apply Medicaid policy, rules, and regulations
Verify, update, and maintain accurate digital case records
Respond to client or member inquiries as needed
Navigate and utilize multiple systems in a fast‑paced environment
Supervisor roles: provide staff oversight, coaching, quality review, and reporting
Conduct proactive outbound calls to Medicaid members
Clearly explain program changes and next steps
Accurately document outreach efforts in digital systems
Provide respectful, empathetic client support
Supervisor roles: monitor call quality, coach staff, and report performance trends