Medicaid Analyst 1-2

State of Louisiana•Thibodaux, LA

2d•Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. A career as a Medicaid Analyst with the Louisiana Department of Health might be the perfect fit! Since its start in 1965 as a federal-state partnership under Title XIX of the Social Security Act, Medicaid has grown to provide vital health coverage to eligible low-income adults, children, pregnant women, seniors, and people with disabilities. As a Medicaid Analyst, you’ll help ensure real-time eligibility, support managed care services, and provide excellent customer service—all while contributing to the ongoing evolution of Louisiana’s healthcare system. This is your chance to make a meaningful difference in people’s lives while building a dynamic and rewarding career. An ideal candidate should possess the following competencies: Communicating Effectively : The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Accountability : The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures : The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Requirements

Three years of social services experience; OR Six years of full-time experience in any field; OR A bachelor's degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

Acquire and maintain comprehensive knowledge of Medicaid policies, procedures, and eligibility requirements
Determine Medicaid eligibility for applicants and members accurately and in a timely manner using established tools and systems
Assist members through multiple channels, including phone, in-person, email, and electronic submissions
Receive, review, and process applications submitted by mail, email, online portals, or in person
Utilize web-based programs and electronic systems to manage and update member information and eligibility status
Provide excellent customer service, answering questions and guiding members through the application and eligibility process
Perform routine eligibility activities independently while meeting deadlines and maintaining attention to detail
Work efficiently in a combination of sedentary computer-based tasks and high-volume call center interactions
Collaborate with team members to ensure consistent and accurate application processing and support
Support professional development and career growth by mastering Medicaid eligibility policies and procedures