Media Services Lead

Portland Community College

8d•$71,685 - $73,836•Hybrid

About The Position

Portland Community College is seeking an organized, collaborative, and technical Media Services Lead for Cascade and Rock Creek campuses. This role is responsible for overseeing day-to-day Media Services operations, classroom technology support, event support, and district-wide technology initiatives across multiple PCC campuses and specialized centers. As the primary point of contact for Cascade and Rock Creek Media Services teams, the Lead guides and mentors classified technicians, coordinates project planning, manages budget tracking, and collaborates closely with Facilities, IT, Academic Departments, Event Services, and Bond teams. The ideal candidate thrives in a fast-paced environment, balances competing priorities, and ensures reliable technical support for daily instruction and high-profile events.

Requirements

Associate’s degree or two years of college level coursework in computer science discipline, media services or related area. Relevant experience may substitute for the educational requirement on a year-for-year basis.
Four years’ experience working with various types of computer software and hardware, operating audio visual equipment and using automated recording systems.
One year of experience in overseeing the work of others that involves training, mentoring and coaching staff.
Must possess knowledge of current computer hardware, operating systems, client/server and network technologies.
Possessing one or more of the following certifications: A+, Net+, Microsoft related, CTS, Extron, Crestron, AMX related certifications, Polycom or Cisco certifications for videoconferencing, Completion of PCC multimedia program.
Valid driver's license for travel across campuses.
Ability to travel between North Region campuses as needed.

Nice To Haves

Industry-recognized certifications (CTS, Crestron/Extron, Net+)
Deep understanding of classroom technology, digital media (EDID/HDCP), live audio systems, and basic networking (IP routing)
Extensive experience managing classroom upgrade refreshes and vendor installations on time and within budget
Highly organized in ticketing workflows, project management software, and PO/purchasing documentation
Proven track record of consulting with executive leadership, reviewing event AV needs, and delivering flawless technical support for large-scale campus events
Strong relationship-builder across diverse college departments (IT, Facilities, Event Services, Bond)
Strong commitment to supporting a diverse student/faculty population
Highly adaptable to daily disruptions and changing priorities

Responsibilities

Overseeing day-to-day Media Services operations
Classroom technology support
Event support
District-wide technology initiatives across multiple PCC campuses and specialized centers
Guiding and mentoring classified technicians
Coordinating project planning
Managing budget tracking
Collaborating closely with Facilities, IT, Academic Departments, Event Services, and Bond teams

Benefits

Comprehensive benefit package
Oregon PERS contribution
Tax deferred annuity program and a deferred compensation program
Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
Paid Leave (Pro-rated by FTE for Part-Time Employees)
8 hours of vacation leave per month (additional vacation hours with years of service)
1 day of sick leave per month
12 paid holidays
PCC Winter Break (when College is Closed)
24 hours of personal leave per year