Media Producer, Customer Care Creative (CCC)

Carvana • Tempe, AZ

1d

About The Position

We're building something different at Carvana — a Customer Care team that communicates through compelling, high-quality media. We need a Media Producer who's hungry to own creative projects end-to-end, move fast, and make work that actually lands. If you thrive when given ownership, embrace AI as a force multiplier, and care deeply about the craft, this is your role.

Requirements

• 3–5 years of experience in video production, graphic design, and photography — ideally in corporate communications, internal comms, or a creative agency.
• A strong portfolio showing range across video, design, and photography. (Required with application.)
• Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and CapCut.
• Comfort with AI tools like Claude, ChatGPT, or similar for creative workflows.
• Experience with Google Workspace and Microsoft 365 for collaboration and project management.
• Strong organizational skills and the ability to juggle multiple projects in a fast-moving environment.
• You should arrive ready to own your work from day one. We're not looking for someone who waits for fully-formed briefs — we're looking for someone who shapes the work.

Nice To Haves

• DaVinci Resolve experience is a plus.
• A Bachelor's degree in Media Production, Communications, Design, or equivalent experience (preferred).

Responsibilities

• End-to-end production — concept through delivery.
• Video, photography, and graphic design for Customer Care initiatives: training content, email templates, event materials, digital signage, recognition programs, and more.
• All three production phases independently: pre-production, production, and post-production.
• Event coverage — photography and videography with same-day or next-day turnaround.
• Departmental branding: digital signage, seasonal visuals, cultural moments.
• Production archives and handoffs — organized, documented, seamless.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree