Media Operations Specialist

NBCUniversal•Stamford, CO

16h•Hybrid

About The Position

The Media Operations Specialist is a critical individual contributor within NBCUniversal’s Media Operations organization, responsible for ensuring the accurate, timely, and reliable fulfillment of media content across NBCUniversal’s distribution platforms. This role supports the end-to-end digital supply chain, including quality control, troubleshooting, workflow execution, and cross-functional coordination, while upholding operational reliability, technical accuracy, and service-level commitments. The Media Operations Specialist serves as both a hands-on operator and a subject-matter resource, acting as an escalation point for complex issues and supporting continuous improvement through SOP development, training, and workflow optimization.

Requirements

2+ years of experience in media operations, broadcast operations, post-production, media prep, or digital content fulfillment.
1+ year of experience on Non-linear editing/QC tools (Adobe Premiere, Avid, Iris QC Pro).
Prior experience working with digital media file types -QuickTime, MXF, MPEG, Mp4 etc
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
Strong written and verbal communication skills with the ability to clearly document and escalate issues.
Experience working with media asset management, QC, and workflow systems.
Experience performing technical quality control of video and audio content.
Experience supporting 24/7 or high-availability media operations environments.
Prior experience assisting with SOP creation or operational training.
Strong problem-solving skills and ability to adapt quickly.
Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Demonstrated attention to detail and commitment to operational accuracy.

Nice To Haves

Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations

Responsibilities

Execute day-to-day media operations workflows including quality control, and distribution for NBCUniversal content across broadcast, digital, and international platforms.
Perform thorough technical and content QC on digital media assets to ensure compliance with internal and external delivery specifications.
Validate encoded and transcoded files across multiple formats, codecs, and delivery profiles with a high expectation of accuracy and zero-defect output.
Support inbound and outbound asset workflows, ensuring assets are sourced, prepared, and delivered on time.
Serve as an escalation point for technicians and operations staff for complex workflow, system, or asset-related issues.
Troubleshoot media prep, QC, and delivery issues in real time, following defined escalation and communication protocols.
Document issues, root causes, and resolutions, partnering with Supervisors, Engineering, Product, and Support teams to implement long-term fixes.
Assist with the creation, maintenance, and publication of Standard Operating Procedures (SOPs) to ensure operational consistency and reliability.
Support testing, rollout, and implementation of new systems, tools, workflows, and process enhancements.
Identify opportunities to improve efficiency, reliability, and quality across media operations workflows.
Support team training initiatives, including onboarding, workflow updates, and cross-training across media operations functions.
Assist Supervisors with maintaining training documentation and training matrices.
Partner closely with Program Operations, Technical Operations, QC, and other internal stakeholders to ensure successful asset fulfillment.
Perform additional duties as assigned.