Media Lab Assistant

Brigham Young University – Hawaii • South Park Township, PA

3d • Onsite

About The Position

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church’s Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire. Welcome and thank you for your interest in a job at BYU–Hawaii. We offer a variety of employment opportunities and an attractive work environment that supports diversity and excellence. Whether or not this is your first student job we look forward to completing the University's mission of coming to learn and going forth to serve. IMPORTANT: To start working at BYU–Hawaii and the Polynesian Cultural Center, all new hires must complete the Form I-9 to verify their eligibility to work in the U.S. As part of the I-9 process, prospective employees are required to provide certain documents to prove identity and work authorization. Please click here to see the list of acceptable documents. You must bring with you the actual document. No photocopies are allowed. BYU–Hawaii is an equal opportunity employer that does not unlawfully discriminate on the basis of race, national origin, age, color, sex, disability, veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. BYU–Hawaii’s commitment to equal opportunity includes and applies to: Recruiting, hiring, and training Upgrading, promoting, and transferring Discipline, layoff, and termination Conditions and privileges of employment Compensation and benefits

Requirements

• High School
• 3 Months General Work Experience

Nice To Haves

• Hold and be worthy to hold a current temple recommend.
• Receive a clearance from the Church’s Ecclesiastical Clearance Office.
• Complete the Form I-9 to verify eligibility to work in the U.S.
• Provide actual documents to prove identity and work authorization for the I-9 process (no photocopies allowed).

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED