Medcom Supervisor

MOBILE MEDICAL RESPONSE INC•Saginaw, MI

11d•Onsite

About The Position

The MedCom Supervisor coordinates the activities of the MedCom staff on their assigned shift to ensure smooth and efficient operations of their assigned dispatch areas of responsibility. This role involves exercising staff authority, assisting in staff selection and development, understanding and modifying the System Status Management (SSM) plan, and reporting to the Operations Manager. The supervisor ensures compliance with the SSM plan, maintains positive relationships with corporate supervisors, and assists in developing and implementing policies and procedures for MedCom. They also coordinate supervisory duties while functioning as a Communications Specialist and perform other assigned duties.

Requirements

Must hold and maintain a Michigan EMT-Basic license at a minimum
EMD certification required
Must possess and maintain a current Healthcare Provider certification from American Heart Association
Must be able to function as a flight follower
Demonstrate the ability to exercise staff authority with logic and consistency
Knowledge of all CAD functions, proficient with Windows based applications, reporting processes and support programs
Advanced computer skills including the ability to utilize a computer PC with Windows operating system
Ability to operate office equipment, including but not limited to, copier, fax machine, scanner, monitor, multi-line telephone, printer, typewriter and calculator
Proficiency with Microsoft Word and Excel
Skilled in typing, data entry, electronic filing, document retrieval and advanced map applications
Knowledge of local, regional and state laws, rules and regulations pertaining to EMS, EMD and ambulance operations
Ability to communicate effectively both verbally and in writing, in the English language
Ability to remain calm under pressure
Ability to make prompt lifesaving decisions
Ability to earn and maintain respect from peers and subordinates
Ability to anticipate and mitigate stressful situations or problems involving MMR personnel, customers and/or affiliate agencies
Proficiency in EMD and quality assurance
Computer literacy and knowledge of statistics and data assimilation required
Ability to promote, support and foster an environment of teamwork and professionalism at all times
Ability to envision, develop and help implement necessary changes based on internal and external pressures to maintain MMR’s vision and role as an industry leader
Must be able to meet and maintain all requirements of the Communication Specialist II job description
Must be able to function as Medical Communications Manager in the event of an emergency or as assigned
Must demonstrate critical thinking abilities and multi-task.
Attention to detail is essential
Must be at least 18 years old

Responsibilities

Know and support the Mission Statement, Policy/Procedures and standards of MMR.
Exercise staff authority over MedCom personnel, providing assistance, counsel, and redirection.
Assist in the selection and development of all MedCom staff.
Mentor staff to maximize staff potential.
Understand and assist in the development/modification of the System Status Management (SSM) plan to assure adequate response area coverage, reliability and workload distribution.
Assist in development and implementation of goals and objectives for the department.
Report and communicate regularly to the Operations Manager the strengths and weaknesses of staff under their direct supervision.
Assure compliance to the SSM plan and approve any deviation from the plan.
Communicate any deviation from the plan to appropriate personnel.
Promote and maintain a positive relationship with all corporate supervisors.
Assist in the development and implementation of policies and procedures for MedCom.
Communicate, follow and assure staff understanding and compliance of all policies, procedures and guidelines of the company pertinent to their job and functions.
Coordinate supervisory duties while functioning as a Communications Specialist.
Perform other duties as assigned.