Med Spa Manager
About The Position
Serenity is looking for an experienced Med Spa Manager who knows what it takes to run a high-performing location — and has the results to prove it. If you've managed a med spa, aesthetic clinic, or wellness center where revenue targets and client experience were equally non-negotiable, this role will feel familiar from day one. You'll have full ownership of the location: the team, the operations, the sales pipeline, and the standard of care members expect. We're not looking for someone who needs to be built from scratch — we're looking for someone who has already done this and is ready to do it at a higher level.
Requirements
- Prior experience managing a med spa, aesthetic practice, wellness clinic, or similar high-touch service environment — this is the profile we're actively targeting
- A demonstrated track record of hitting and exceeding revenue targets in a membership or service-based model
- Strong accountability to KPIs — you've owned the numbers, presented them, and made adjustments based on what they told you
- Experience leading teams of 10 or more with real results: people developed, retention improved, performance lifted
- Comfortable with direct performance conversations — you don't avoid them and you follow through on what's decided
- Someone who runs toward operational problems, not away from them
Responsibilities
- Run the full operation of a busy, premium service location — staffing, daily workflow, floor oversight, and service delivery
- Drive membership and service revenue, keeping your team focused on sales goals and conversion metrics
- Maintain a client experience that reflects the elevated standard Serenity is known for — attentive, professional, and results-oriented
- Coach and develop your team consistently, setting clear expectations and holding people to them
- Own your location's performance data — revenue, retention, conversion rates, and quality scores — and use it to make smart operational decisions
- Identify and address underperformance quickly, with clarity and a defined path forward
Benefits
- $100,000+ annually plus bonus incentives
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one + 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
