Med Spa General Manager - Raleigh NC

PLACEM!NT by TZ Consulting•Raleigh, NC

11d•$70,000 - $100,000•Onsite

About The Position

This is a General Manager position for a sales-driven operator at a growing Med Spa in the Raleigh market. The role involves real revenue ownership, a bonus plan built entirely on results driven by the individual, and an owner who invests in their people. The clinical team handles conversions and retention once guests are in the spa; the General Manager's primary responsibility is to fill the spa, grow the client base, and lead the team, with operations serving as the baseline and revenue as the key performance indicator. This role is ideal for someone who treats revenue goals as an enjoyable challenge rather than a source of pressure, is coachable and works well with a hands-on owner, and can build demand through marketing and relationships.

Requirements

Med spa or medical aesthetics management experience with direct ownership of a revenue target.
Direct revenue ownership with demonstrable experience in revenue growth, average ticket, rebooking and retention, and provider utilization.
Marketing and patient acquisition experience, including local marketing, paid social, referral programs, or partnerships, with measurable results.
Sales and conversion fluency, including consultation-to-booking close rates and upselling treatment packages and memberships.
Zenoti fluency or deep hands-on experience with a comparable med spa platform.
Availability to commit 40 to 50 hours per week across a Monday through Saturday operation.
People leadership experience, including hiring, scheduling, and coaching a small cross-functional team.
Coachability and ability to work in partnership with a hands-on owner, acting on feedback.

Nice To Haves

Multi-service operations background.
Ramp-stage or new-opening experience.
Membership-model P&L exposure.
Online reputation management, including growing Google and Yelp review volume and rating.
Comfort operating within delegated authority and standing orders in a medical aesthetics setting.

Responsibilities

Own the growth numbers: revenue targets, net membership growth, lead-to-patient conversion, new-patient volume, rebooking and retention, and provider utilization, with regular KPI reviews alongside the owner.
Drive patient acquisition through local marketing, paid social, referral programs, and B2B and community partnerships.
Lead the consultation-to-booking process, coach the team on close rates, and grow average ticket through treatment packages and memberships.
Direct the front desk, in-house marketing coordination, and provider schedule to focus time on growth.
Analyze reports, identify priorities, implement plans, and demonstrate measurable KPI movement within 60-90 days.