Med Info Spec I - Nuclear Pharmacist

Thermo Fisher Scientific•Morrisville, NC

3d•Hybrid

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. What will you do in this role? Provides technical and medical information, and/or performs intake of adverse events/ product complaints with high quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training. Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support. Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements. Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. May engage in advanced clinical conversations.

Requirements

PharmD or Bachelors in Pharmacy is required.
Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience.
Nuclear Pharmacy experience and training.
Authorized Nuclear Pharmacist, Board Certified Nuclear Pharmacist, or experience working in a nuclear pharmacy is required.
Active North Carolina pharmacy license is required.
Excellent verbal and written communication skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information, including advanced topics such as pharmacokinetics.
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Must be legally authorized to work in the US without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.

Nice To Haves

Call center medical information specialist experience is preferred.

Responsibilities

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with high quality customer service.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
Researches medical literature and drafts responses for such inquiries.
May engage in advanced clinical conversations.