Mechanical Service Technician (Beverage Equipment) Western NY

Beverage Systems, Inc•Buffalo, NY

20h•Hybrid

About The Position

Beverage Systems is a family-owned business established in 1988, dedicated to providing exceptional service to the dispensed beverage industry. We offer comprehensive service programs, including equipment and sales support, and standard service calls, leveraging technology, experience, and drive to ensure our customers' beverage programs are successful. We are seeking talented individuals with a passion for customer service, attention to detail, and a drive to apply their technical skills throughout a busy workday. The role involves servicing customers, troubleshooting, and collaborating with the regional dispatch team primarily in the Western NY area. Occasional overnight travel and travel may be required based on business needs. This position requires interaction with various businesses such as retail, hospital, and educational institutions, necessitating strong communication skills and an enjoyment of working with the public.

Requirements

Must be able to maintain a valid driver's license.
Clean Driver Record
Occasional Weekend Availability
Must have some electrical troubleshooting knowledge.
Be able to read volts, amps, ohms, and continuity on multimeters.
Must have some plumbing knowledge.
Must provide your own general tools.

Nice To Haves

Passion for customer service
Attention to detail
Desire to apply technical skills throughout a busy work day
Strong communication skills
Enjoyment of working with the public

Responsibilities

Professionally diagnose, restore, and repair beverage equipment throughout the day.
Properly install, repair, and maintain field beverage equipment.
Represent the company and its customers in a professional manner.
Maintain an acceptable level of productivity related to the amount of completed calls.
Perform installations, repairs, and maintenance on commercial beverage and related equipment at customer locations.
Diagnose problems, replace or repair parts, test, and make adjustments.
Perform mechanical skills including, but not limited to, mechanical, electrical, plumbing, troubleshooting, and repair of beverage equipment.
Read and interpret equipment manuals and work orders to perform required maintenance and service.
Demonstrate proper knowledge of equipment and communicate with the supervisor when extra training may be needed.
Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties.
Comply with regulations and maintain a clean and orderly work area.
Conduct yourself in a professional manner at all times while treating customers, driving company vehicles, etc.
Fill out field service reports properly, legibly, and with as much information as possible.
Maintain frequent communication with the dispatcher to assure that the right information is relayed and entered into our system.
Maintain company vehicles in good working condition, both mechanically and organized.
Arrange for company vehicles to get routine maintenance and any required service, ensuring proper documentation is kept up-to-date and in company vehicles at all times.
Fulfill all new and existing training requirements as set by service managers and/or technician development directors.
Cover emergency calls on weekends on a rotating basis as laid out by the manager to satisfy market needs.
Perform other duties as assigned.