Engineer
About The Position
TRESU Americas, a subsidiary of TRESU Group, provides advanced products for the commercial printing industry, including chambered doctor blade systems, coating and ink pumps, hot air drying, chilling systems, printing plate cleaning equipment, and Flexo production presses. The Mechanical Field Service Engineer will offer onsite service and remote technical support across all TRESU product lines. This role involves significant travel throughout the Americas and internationally to install, retrofit, repair, and assess TRESU products. When not traveling, the engineer will provide remote customer support via phone and email.
Requirements
- Customer-focused communicator who can build trust onsite and explain technical issues clearly
- Hands-on problem solver with strong mechanical aptitude and practical troubleshooting skills
- Detail-oriented and safety-minded, with a commitment to quality workmanship and accurate documentation
- Self-directed and dependable, able to work independently in customer facilities with limited supervision
- Adaptable and travel-ready, comfortable responding to changing schedules, urgent service needs, and varied working environments
- Collaborative team player who shares knowledge with colleagues and supports customers before, during, and after service visits
- Skilled with hand tools and experienced with hands on repair and installation of components and assemblies
- Competent with machine shop equipment for use in milling, drilling and part modification
- Familiar with technical drawings and how to read them
- Basic understanding of computer applications and hardware
- Communication skills for conveying information accurately and clearly
- Sense and understanding of business and sales
- Excellent interpersonal and networking skills
- Fluency in English
Nice To Haves
- Bachelor’s degree in mechanical engineering or equivalent education/work experience
- Knowledge of how to use and navigate 3D modeling software, preferably Solidworks
- Flexible schedule for frequent travel (U.S. and International) and occasional afterhours support (required)
Responsibilities
- Installing, troubleshooting, and servicing TRESU products
- Assessing and addressing customer needs
- Reading and communicating technical drawings
- Documenting and reporting information to customers and colleagues
- Recording, analyzing, and interpreting test data
- Onsite work, requiring availability to travel the U.S. and International, at least 60%, mainly focused to USA, Canada and Latin American, but not limited to the Americas
- Providing remote support as part of the global helpdesk, sometimes afterhours
Benefits
- Competitive compensation plan
- Health, dental and vision insurance
- 401K savings plan
- PTO and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
