Mechanical Desk Engineer - DE - Mobility Customer Services

Siemens•New Castle, DE

9d•$78,690 - $92,348•Onsite

About The Position

Join Siemens Mobility as a Mechanical Desk Engineer in New Castle, Delaware, supporting safe and reliable locomotive fleet operations. The role monitors fleet performance, supports maintenance planning, and helps resolve technical issues in partnership with Siemens Customer Service teams, contractual depots, and Reliability and Service Managers. It contributes to day-to-day rail operations in a fast-paced, collaborative environment. The position supports a day-shift operation that includes weekends and holidays, and requires flexibility to work all shifts. The primary schedule is second shift, 10:00 a.m. to 8:30 p.m., Sunday through Wednesday or Wednesday through Saturday. Domestic travel of up to 5% is required. This is a permanent, full-time position with office/site work mode. The listed annual pay range is $78,690 to $92,348; the actual wage may vary based on budget and candidate qualifications, skills, experience, and geographic location. Siemens describes its purpose as creating technology to transform everyday life and says its technologies help customers become more competitive, resilient, and sustainable. Siemens offers health and wellness benefits; benefit details are available through the linked benefits site in the posting.

Requirements

Associate’s degree in a technical field, such as electrical or electromechanical engineering, or equivalent technical maintenance and operations experience.
Ability to solve practical problems, take initiative, and adapt to changing or ambiguous situations.
Ability to follow a structured troubleshooting process and remain calm in complex, time-sensitive situations.
Strong computer skills and willingness to learn computerized maintenance management systems.
Proficiency in Microsoft Excel, including preparing administrative reports.
Effective communication and active-listening skills, with strong organizational abilities.
Ability to quickly learn and confidently use project-specific software and online tools.
Continuous improvement mindset and ability to challenge the status quo to strengthen results and operational efficiency.
Ability to travel domestically up to 5%.
Legally authorized to work in the United States without current or future employer-sponsored work authorization.
Flexibility to work all shifts; the primary schedule is second shift, with weekends and holidays included in the operation.

Responsibilities

Monitor fleet performance and Siemens locomotive equipment at the Amtrak Mechanical Desk to identify emerging issues and support safe, reliable operations.
Drive reliability and continuous improvement initiatives to reduce equipment downtime and control maintenance costs.
Collaborate with Product Managers, Software Engineers, and Field Service Technicians to strengthen maintenance practices and improve fleet performance.
Provide real-time phone support to end users to troubleshoot issues and restore equipment to service efficiently.
Support failure investigations and complete Root Cause Analysis reports to help prevent recurring issues and improve long-term reliability.
Regularly review and update maintenance practices, documentation, and troubleshooting procedures.
Resolve product and service issues by clarifying customer concerns, determining causes, explaining solutions, expediting corrective actions, and following up on resolution.
Perform additional duties aligned with business needs.