Mechanical Claims Analyst

TEKsystems•Pompano Beach, FL

6d•$26 - $36•Hybrid

About The Position

Are you an experienced automotive technician or mechanic looking to transition from the shop floor into an office-based role? We are seeking a Mechanical Claims Specialist to join a growing customer support and claims team. In this position, you will leverage your automotive expertise to evaluate vehicle repair claims, assist customers and repair facilities, and determine warranty claim eligibility. This role offers an opportunity to apply your mechanical knowledge in a professional office or remote environment while maintaining a strong connection to the automotive industry.

Requirements

Minimum of 3 years of automotive mechanic, technician, or related mechanical experience.
Strong understanding of automotive systems, diagnostics, and repair processes.
Ability to discuss technical automotive concepts with both technical and non-technical audiences.
Excellent verbal communication and customer service skills.
Experience handling customer concerns and resolving complex situations professionally.
Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple systems simultaneously.
Detail-oriented with the ability to work effectively in a fast-paced, call-center or customer-service environment.
High school diploma or GED required.

Nice To Haves

ASE Certification.
Experience with claims processing or warranty administration.
Bilingual in English and Spanish.
Experience using labor guides such as AllData, Mitchell, or similar systems.
Familiarity with automotive scan tools and diagnostic equipment.

Responsibilities

Evaluate, investigate, and process mechanical claims accurately using established guidelines and procedures.
Review repair recommendations from dealerships and service facilities to determine warranty coverage eligibility.
Communicate professionally via phone and email with vehicle owners, repair facilities, and other stakeholders.
Explain claim approvals, denials, and required next steps in a clear and customer-friendly manner.
Utilize automotive knowledge to understand mechanical failures and repair recommendations.
Maintain accurate electronic records and claim documentation within company systems.
Demonstrate empathy, active listening, and problem-solving skills when addressing customer concerns.
Collaborate with team members and leadership to ensure claims are handled fairly, consistently, and efficiently.
Adhere to departmental processes, quality standards, and service expectations.