Mechanical Billing and Administrative Specialist

Snider Fleet Solutions•Tampa, FL

7d•Onsite

About The Position

Snider Fleet Solutions is a leading commercial tire dealer and retread service provider, seeking a dedicated Mechanical Billing and Administrative Specialist who embodies the company's 'extra mile' philosophy. This role involves estimating heavy-duty truck and trailer mechanical jobs, including parts and labor, and billing service tickets. The specialist will communicate with vendors about parts pricing and availability, place orders, and coordinate with mechanics on labor time and customers on job costs, lead-time, and scheduling. The position is based in a commercial service or manufacturing/distribution center at a Snider Branch, involving normal office tasks, peer interaction, and occasional exposure to industrial environments.

Requirements

Ability to pass background check and drug screen.
Strong organizational and time management skills, as well as close attention to detail.
Complete understanding of VMRS codes and TMC recommended practices.
Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint).
Ability to learn and operate other software (AS400, SAP, BTN, etc.).
Superior customer service and communication skills (both written and verbal).
Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
Understanding of invoicing and billing procedures.
Sensitivity to all confidential matters.
Reliable and dependable with self-initiative.
Ability to work effectively as a team member and independently with minimal supervision.
Ability to learn quickly and take on new responsibilities.
Proficient with 10-Key.
Ability to interact with all levels within the organization and client base.
Ability to understand and meet month-end, quarter-end and year-end deadlines.
Ability to work overtime based on branch or department needs.
Understanding of industry standards and practices in accomplishing these standards.
Ability to multi-task, work effectively under pressure and time constraints.
Analytical skills, including research, ability to interpret data and ability to analyze information.
Ability to train and coach in administrative practices.

Nice To Haves

Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
At least 5-7 years' experience within the industry or a related management position.
Familiarity with Paylocity is a plus.
Supplier specific product knowledge.

Responsibilities

Effectively communicate and respond to customer needs in a timely manner.
Efficiently schedule work based upon employees mechanical aptitude, as well as keeping shop workload in mind.
Handle calls from customers and vendors as it pertains to AP/AR.
Regularly ensure that vehicles are repaired with proper methods and procedures.
Provide customers with repair quotes via phone or email while using industry "standard pricing" and referenced resources.
Order and acquire appropriate parts, as needed.
Communicate repairs completed to customers, as well as articulate the work that was completed.
Close cash tickets and/or acquire POs from customers.
Demonstrate high level of competency with all mechanical service billing.
Adhere to all safety programs.
Process and make returns.