MECHANIC TECHNICIAN ADVISOR - RENTAL

Carter Machinery•Myersville, MD

18d•$38 - $48•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Minimum five years’ experience with heavy construction equipment
High school diploma or GED, required
Strong mechanical aptitude and expert level troubleshooting skills; able to accurately diagnose and repair equipment
Occasional operation of heavy equipment
Excellent customer relations skills
Strong communicator with excellent verbal and communication skills
Ability to lead and motivate employees
Ability to establish and maintain effective working relationships and manage time effectively
Self-directed with ability to work with limited supervision
Ability to perform in a fast-paced environment
Proficient in the use of a computer, Microsoft Office products and service software
Willingness to work shifts as needed, including days, nights, and/or weekends to meet customer needs

Nice To Haves

Establishing and maintaining effective working relationships and managing time effectively
Strong written and verbal communication skills
Working in coordination with team to achieve Continuous Improvement goals and objectives
Promoting a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Responsibilities

Provide oversight and guidance to technicians on daily workloads and maintenance priorities to ensure technicians are tasked in a manner that meets factory and customer service standards
In absence of Service Supervisor, direct all activities in area
Perform regular maintenance and emergency troubleshooting repairs
Monitor progress of jobs to keep on schedule and maintain orderly flow of work
Ensure service work gets completed in order of priority
Assist supervisor in identifying training needs for area personnel and scheduling training classes
Gather information from SIS, CAT, WTY, DBS as needed to help in diagnosis and repair and determine warranty
Ensure technicians follow CAT diagnostic procedures and complete needed warranty reports
Assist less experienced technicians, as needed
Provide technicians with a positive role model through effective leadership and strong work ethics
Write service reports that accurately document diagnosis and repairs performed
Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner
Review service reports for accuracy and completeness
Confer with management and supervisory personnel to resolve issues and complaints within work force
Check out equipment prior to shipment; check in equipment upon return
Open work order segments for additional repairs and notify Service Advisor
Assist technicians in preparing estimates to ensure it includes all aspects of the repair
Perform other related duties as assigned