Mechanic Supervisor

City of Portsmouth•Portsmouth, VA

About The Position

Under general supervision, the Mechanic Supervisor works as a supervisor within the Vehicle and Service Center, overseeing mechanics who service, maintain, and repair City vehicles and equipment. The position provides first-line supervision and acts as a liaison between customers and mechanics. It reports to an Automotive Repair Superintendent. The supervisor discusses work orders with customers, assigns and oversees work, dispatches mechanics for road service, and provides information about vehicle problems and repair status. The role also involves road-testing vehicles, assisting mechanics with complex repairs, reviewing and closing completed work orders, and carrying out related administrative and shop duties. Individual assignments are determined by the supervisor based on workload and department needs. The position requires a high school diploma and relevant experience, a valid driver’s license with an acceptable record, a Commercial Driver’s License, a State Inspection license, and a Freon Recovery and Recycling Certificate. Employment is subject to pre-employment medical evaluation and substance abuse testing, random alcohol and controlled-substance testing, and a local and state criminal-history background check. Physical demands include receiving and stocking parts and exerting up to 50 pounds of force occasionally, 25 pounds frequently, or 10 pounds constantly; the job is classified as Medium Work.

Requirements

High school diploma and 3–5 years of experience in inventory, maintenance, vehicle repair center assistance, or a related field, plus 1–2 years of supervisory experience; an equivalent combination of education and experience is acceptable.
Valid driver’s license with an acceptable driving record.
Commercial Driver’s License.
State Inspection license.
Freon Recovery and Recycling Certificate.
Satisfactory pre-employment medical evaluation and pre-employment substance abuse testing; subject to random alcohol and controlled-substance testing.
Acceptable general background check, including local and state criminal-history checks.
Knowledge of parts inventory principles and methods, automotive parts, and diagnosing faulty gasoline and diesel engine operation and corrective actions.
Ability to use office equipment and maintain an inventory database; read work orders, procedure manuals, mechanical and electrical diagrams, drawings, and schematics; and prepare work orders in prescribed formats.
Ability to communicate effectively, follow written and oral instructions, use mathematical formulas and basic arithmetic, and inspect items for dimensions and shape.
Ability to coordinate hands and eyes while using motorized and diagnostic equipment, handle equipment, distinguish colors and shades, and perform physical work including receiving and stocking parts.
Ability to exercise judgment, organize work, meet deadlines, maintain effective working relationships, and handle customer requests and complaints with tact and courtesy.

Responsibilities

Discuss work order details with customers; distribute work orders to mechanics and supervise vehicle and equipment maintenance, repair, and servicing.
Serve as a customer liaison by answering questions, clarifying vehicle problems, providing repair information, and relaying customer requests, inquiries, and complaints to mechanics.
Dispatch mechanics for road service, maintain and enter work order logs in a database, and record mechanics’ start and return-to-service times.
Road-test vehicles to identify problems or assess completed repairs; provide guidance to mechanics on difficult troubleshooting and repair work.
Plan, instruct, assign, and review mechanics’ work and perform related personnel-supervision tasks.
Review completed work orders to verify parts and charges, and close work orders when repair or maintenance is complete.
Inform the supervisor when City vehicles scheduled for maintenance are not submitted and have been damaged; respond to road calls and transport vehicles as needed.
Perform office and shop duties, including keeping work areas clean and ensuring the shop is properly closed and locked.
Maintain parts inventory records; distribute, record, and reorder repair parts and maintain the related inventory database.
Organize daily work, establish priorities and schedules, attend meetings and planning sessions, and follow City safety and housekeeping standards.
Perform other duties as assigned; individual assignments are determined by the supervisor based on workload and department needs.