Mechanic I (Illinois)
About The Position
The Mechanic I role is responsible for overseeing the small engine repair shop within the store, including tractors when applicable. This position involves managing work orders for customer repairs, conducting equipment servicing and repairs, ordering parts, and managing warranty claims. The role requires delivering exceptional customer service, ensuring timely and high-quality onsite repair services, and enforcing equipment and tool safety protocols. Responsibilities also include the lawful handling, storage, and disposal of hazardous materials, completing warranty paperwork, maintaining accurate daily documentation, and preserving a safe, clean, and organized shop environment. The Mechanic I will manage special order parts, perform service tasks safely and efficiently, and utilize computer systems for various tasks such as parts identification, troubleshooting, documentation, ordering, and claims processing. The role also includes performing preventative maintenance and intermediate-level servicing on customer and company-owned machines, assisting with loading and unloading customer machines, interpreting operating and repair manuals, and exhibiting effective communication skills with customers for sales support and education. Providing regular work updates, managing multiple priorities, operating various machinery and equipment safely, and utilizing general office equipment are also key aspects of this position. The role encourages participation in cross-training, learning initiatives, and demonstrating behaviors that exemplify Rural King’s Values. Other duties as assigned are also part of the role.
Requirements
- Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
- Proficiency with Microsoft Office software
- Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
- Ability to work independently without frequent supervision.
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
- Able to navigate and access all facilities.
- Skill to effectively communicate verbally with others, both in-person and via electronic devices.
- Close vision for computer-related activities.
Responsibilities
- Deliver exceptional customer service, ensuring timely and high-quality onsite repair services for all assigned work orders.
- Enforce equipment and tool safety protocols, ensuring secure and proper usage.
- Oversee the lawful handling, storage, and disposal of hazardous materials as required.
- Complete necessary warranty paperwork and submissions promptly in accordance with manufacturer guidelines.
- Maintain accurate daily documentation of performed work and progress.
- Preserve a safe, clean, and organized shop environment in alignment with managerial expectations.
- Manage special order parts for work orders as necessary.
- Perform service tasks in a safe and efficient manner, adhering to manufacturer specifications.
- Utilize computer systems to identify parts, troubleshoot issues, document repairs, order components, and process claims.
- Perform preventative maintenance and intermediate level servicing on customer and company-owned machines.
- Assist in loading and unloading customer machines for repairs and deliveries.
- Interpret and comprehend operating and repair manuals, system diagrams, blueprints, and drawings.
- Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
- Provide regular work updates, highlighting completed tasks, identified issues, and forthcoming schedules.
- Assist in the loading and unloading of customer and company-owned machinery for repairs and deliveries.
- Engage in preventative maintenance and basic servicing of customer and company machines.
- Participate in equipment sales processes when required.
- Manage multiple priorities, effectively organize workloads, and meet established deadlines.
- Safely operate various machinery and equipment, such as forklifts, gantry cranes, electric hoists, servicing tools, diagnostic equipment, and multimeters.
- Utilize general office equipment, including keyboard operations, for routine tasks.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
- Healthcare plans to support your needs
- Virtual doctor visits
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
- 15% Associate Discount
- Dave Ramsey’s SmartDollar Program
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
- Company paid YMCA Family Membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
