Mechanic I

Rural King • Rocky Mount, NC

1d • Onsite

About The Position

Rural King is seeking a Mechanic I to diagnose, service, and repair customer- and company-owned equipment in an in-store repair shop. The role supports small engines, tractors, diesel equipment, hydraulic systems, and outdoor power equipment. It also manages repair work orders, parts, warranty claims, and customer service.

The Mechanic I performs preventative maintenance and intermediate-level service, uses diagnostic and shop equipment to identify and resolve problems, and documents repair work. The position includes communicating with customers, assisting with equipment sales and education when needed, moving equipment, and maintaining a safe and organized shop. Associates participate in cross-training and ongoing technical training and are expected to demonstrate Rural King's stated values.

Requirements

• Intermediate to advanced mechanical skills with experience diagnosing and repairing small engines, diesel engines, hydraulic systems, or related equipment.
• Strong mechanical troubleshooting and diagnostic skills.
• Experience using diagnostic equipment, multimeters, service tools, repair manuals, and schematics.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to work independently and manage multiple repair work orders.
• Strong communication and customer service skills.
• Ability to learn new equipment, technology, and repair procedures.
• Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to bend, reach, carry, push, pull, and perform repetitive physical tasks.
• Ability to safely load, unload, move, and service equipment.
• Ability to access and navigate required facilities and work areas.
• Ability to communicate effectively with others in person and through electronic devices.
• Close vision required for computer-related activities and repair work.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain small engines, tractors, diesel equipment, hydraulic systems, and outdoor power equipment.
• Manage customer repair work orders from intake through completion, including documentation, parts ordering, repairs, and warranty claims.
• Perform preventative maintenance and intermediate-level service on customer- and company-owned equipment.
• Use diagnostic software, multimeters, service tools, repair manuals, schematics, and system diagrams to identify equipment issues and complete repairs.
• Complete warranty documentation and process claims according to manufacturer requirements.
• Order and manage special-order parts needed for repairs.
• Document work performed, repair progress, identified issues, parts used, and recommended next steps.
• Communicate repair recommendations, service updates, and maintenance information to customers.
• Assist with equipment sales and customer education when needed.
• Load and unload customer- and company-owned equipment for repairs, service, and delivery.
• Safely operate forklifts, gantry cranes, electric hoists, diagnostic equipment, multimeters, and other shop tools.
• Maintain a safe, clean, and organized repair shop and properly handle hazardous materials.
• Use computer systems, CRM software, barcode scanners, wireless devices, and Microsoft Office for documentation, parts lookup, and service-related tasks.
• Manage multiple work orders, prioritize workload, and meet deadlines.
• Participate in cross-training and ongoing technical training.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Benefits

• Competitive pay that recognizes skills and experience.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) with company match.
• Ongoing technical and manufacturer training.
• Career advancement opportunities with a growing company that promotes from within.
• Stable, year-round employment with a family-owned retailer.
• A supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed