Mechanic Helper

Empire Southwest•Mesa, AZ

4d•$21 - $25•Onsite

About The Position

The Mechanic Helper is an entry-level Service Support position designed to support our skilled technicians and service operations while providing an opportunity to build hands-on experience in the heavy equipment industry. In this role, you’ll assist the service team while working alongside experienced technicians in a shop environment. This position is a great starting point for someone who is mechanically inclined, enjoys hands-on work, and is interested in developing their skills and growing into a Heavy Equipment Technician role.

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Keep safety as a priority in the work environment.
Ability to successfully complete a skills assessment. (eTRAIN test)
Valid driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
High school diploma or General Education Degree (GED).
Current driver’s license.
Minimum of 6 months related experience.
Completion of eTRAIN test evaluation.
Must be able to communicate (speak, read, comprehend, write) in English.
Basic computer and internet knowledge required, as well as knowledge in operating scanning/diagnostic tools.
Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
Appropriate manner, conduct, and grooming adhere to company policy.
Ability to work cooperatively and communicate effectively.
Must have acceptable attendance to meet all company standards and requirements.

Nice To Haves

At least one-year heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Vocational school Degree-Diesel

Responsibilities

Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems, and power train components in a shop environment.
Troubleshoot; diagnose malfunctions and failures of machines electrical, hydraulic, and power train components.
Identify and evaluate root cause failures through the use of electronic tools, schematics and other trouble shooting methods.
Demonstrate proper communication methods in order to effectively explain equipment conditions, machine status and recommendations, to clients, associates and management.
Troubleshoot and diagnose equipment malfunctions and failures.
Maintain good client relations and support for corporate marketing objectives.
Repair, recondition, and maintain equipment and components.
Prepare service reports.
Plan and control cost of repair jobs.
Maintain company equipment – keep in good clean orderly condition.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar and allied product procedures and systems.
Maintain current MSHA card if work area requires.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
Work overtime as needed.
Travel to remote locations as needed.
Perform other related duties as assigned.
Work within and promote corporate values.