Meat Department Manager

Hometown Grocers, Inc. • Pulaski, WI

3d • Onsite

About The Position

The Meat Department Manager is responsible for working closely with all Meat associates to ensure company policies and procedures are followed, department goals are met, and associates' needs are addressed. This role contributes to store sales and profitability by managing all aspects of the meat department operations, including labor, expenses, pricing, stock levels, merchandising, and customer service. The leader guides a team of Associates who provide exceptional service and guidance to customers on meat preparation and cooking.

Requirements

• High School Education or equivalent combination of education and experience.
• 5-7 years of leadership experience, at least 2 years in a manager role.
• Thorough knowledge of the retail food business.
• Thorough knowledge of perishable department operations.
• Merchandising skills.
• Ability to make timely and effective decisions.
• Ability to deal tactfully and effectively with customers and all personnel.
• Good oral and written communication skills.
• Ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies.
• Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, proper lifting techniques, proper scanning techniques, hand truck, trash compactor.
• Must have WI Certified Food Manager License (Hometown Grocers will pay in order to get certified if not).

Responsibilities

• Leads, coaches, teaches, and reinforces company culture, customer service, and performance expectations to all Meat associates.
• Maintains adequate staff levels by interviewing applicants and extending job offers.
• Ensures team gets proper training.
• Finalizes and approves weekly work schedule for Meat associates.
• Writes and conducts performance reviews of Meat associates.
• Documents violations of company policies/procedures by Meat associates and conducts appropriate corrective action, up to and including termination.
• Answers questions and provides guidance to all meat associates.
• Implements new standards and store policies.
• Conducts “Huddle Ups” for all Meat employees stating new policies or things needed to be worked on.
• Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales.
• Checks emails three times daily, looking for important items.
• Ensures all department standards are being met in the Meat department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold.
• Communicates and works cooperatively with Store Manager, Support teammates, other Department Managers, and Meat Associates to maintain standards and exceed guest expectations.
• Oversees all aspects of the Meat department and ensures they are running smoothly.
• Fulfills special orders, or delegates an employee to execute them.
• Ensures correct signage is represented throughout the department.
• Ensures the entire department is faced and full at all times, containing no holes.
• Ensures cleanliness of the entire Meat department.
• Provides customer service to guests.
• Assists guests with finding items they are looking for on the service counter and sales floor.
• Takes orders and other special requests.
• Packages and prices items from the service case.
• Answers the telephone and assists callers using proper phone etiquette.
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
• Assists all Meat department associates with daily responsibilities while leading by example.
• Develops Assistant Manager and/or Department Lead to prepare for advancement opportunities and maintain standards of the department.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Maintains food safety logs and verification and compliance of Department food safety logs.
• Responsible for the department’s timekeeping accuracy. Communicates to in-store payroll or HR regarding any missing time, transferred hours, and schedule issues.
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED