Measure Technician - windows and doors

Pella Windows & Doors • Paramus, NJ

7d • $31 - $37 • Onsite

About The Position

The NJ Pella branch is seeking a Measure Technician, also known as an Order Verification Specialist, to support the Northern NJ and Orange County NY area. The Measure Technician will be responsible for the timely completion of the order verification process, both virtual and in-person, for each replacement order in their assigned area. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with homeowner customers. This position may also assist with installation recovery work as needed. The role aims to continually strive for 100% “Very Satisfied” customers. This is a full-time onsite role with a traditional weekday work schedule, Monday - Friday, 8 am - 4:30 pm.

Requirements

• High-School Diploma or GED.
• 1-3 years related experience and/or training; or equivalent combination of education and experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is required.
• Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.).
• Strong construction knowledge.
• Interpersonal skills.
• Communication skills: written, verbal and listening.
• Good time management and organizational skills.
• Adaptability to daily changing situations.
• Ability to multi-task.
• Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform calculations using units of money, time, measurement, volume, distance etc.
• Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
• Ability to read a standard ruler/tape measure and add, subtract, multiply & divide using fractions.
• Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.

Nice To Haves

• AA or Technical degree preferred.
• Remodeling and/or window and door replacement experience is a plus.

Responsibilities

• Fully knowledgeable on all aspects of the Order Verification Process.
• Responsible for the timely execution of the Order Verification process.
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Must have knowledge and experience to take and record accurate measurements.
• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.
• Confirms job-site suitability for the install process and works with homeowner to resolve any discovered issues. Provides documentation and photos when applicable to assist installation teams.
• Responsible for controlling cost of projects and recoveries.
• Works with both the sales team and installers to ensure seamless order fulfillment.
• Delivers missing items needed for installations to job sites to increase first time completion rate as needed.
• Visits job sites to determine if the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.
• Provides training as needed to Retail Sales Consultants.
• Ensures that prescribed job site safety rules are always followed during the order verification process.
• Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.
• Demonstrates a personal commitment to the highest quality of work.
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy.
• Maintains assigned company vehicle.

Benefits

• Company sponsored benefits that include healthcare, dental, and vision plans.
• Company paid life insurance.
• Company paid short/long term disability insurance.
• Paid vacation.
• Paid sick and personal days.
• 9 paid holidays.
• Generous 401(k) plan with 4% company match.
• Employee assistance program.
• Tuition assistance.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED