Meals on Wheels Manager

HOMAGE SENIOR SERVICES•Everett, WA

2d•$80,200 - $85,000•Onsite

About The Position

Homage Senior Services, formerly Senior Services of Snohomish County, is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community. The Meals on Wheels Manager is a dedicated and organized leader responsible for overseeing the daily operation of the Meals on Wheels program. This position leads staff and volunteers to deliver high-quality nutrition services to older adults and individuals with disabilities. The manager ensures efficient program operations, contract and grant compliance, exceptional client service, and continuous program improvement while supporting the success and growth of the Meals on Wheels program.

Requirements

Two (2) years supervisory or team leadership experience
Demonstrated ability to foster teamwork, collaboration, and cooperation among staff and volunteers
Current Washington State Food Handler’s card
Strong verbal and written communication skills with diverse audience
Proficiency in Microsoft Office applications and the ability to become proficient in department software systems, including Salesforce
Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Nice To Haves

Bachelor’s degree in nutrition, gerontology, public health, human services, or a related field
Experience working with older adults and/or disabled individuals
Experience serving culturally diverse communities
Fluency in a language other than English
Experience with contract management, regulatory compliance, and grant reporting

Responsibilities

Supervise, train, and support Meals on Wheels staff and volunteers, ensuring effective scheduling, professional development, and performance management
Oversee daily operations including meal delivery coordination, client services, and emergency meal distribution
Maintain an on-site presence during scheduled meal delivery operations, typically Tuesday through Friday, to provide leadership, support staff and volunteers, address operational issues, and ensure efficient execution of meal packaging and delivery activities
Develop and maintain standard operating procedures and ensure compliance with all contracts and grants including reporting requirements
Collaborate with administrative staff and drivers to ensure seamless program support
Address high-level client concerns, including grievances, service issues, and requests for special accommodation
Coordinate special events and large-scale service activities, including the annual Thanksgiving meal delivery
Provide input into the development and monitoring of the Meals on Wheels program budget to ensure fiscal responsibility and achievement of budget targets
Facilitate department meetings including development of meeting agendas, documentation, and follow-up activities
Employ creative problem solving to ensure effective, efficient, equitable service for all clients
Assist the Program Coordinator with monthly department cash count and month-end reporting
Assist with coordination of fleet maintenance
Track and manage client volume, route capacity, and funding source utilization to optimize service delivery
Provide occasional direct support for delivery operations, including meal packaging and meal delivery
Other duties as assigned