me+ CARE Specialist

Convatec•Oklahoma City, AL

1d•Remote

About The Position

The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers' needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team.

Requirements

Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
Experience working structured and efficiently with inbound/outbound campaigns.
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
Excellent verbal and written communication skills.
Excellent phone etiquette.
Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry.
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
Ability and willingness to precisely follow instructions and guidelines provided.
Strong level of compassion and empathy for ostomy end consumers.
Strong team player.
High School Diploma/GED required
1+ years of sales/customer service experience

Nice To Haves

Associates or Bachelor’s degree
Bilingual in English/Spanish.
Sales experience.
Previous experience in healthcare or customer service.

Responsibilities

Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns.
Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services.
Handle inbound and outbound phone calls regarding product and customer service issues.
Collaborate with additional me+ resources to ensure a thorough consultative experience.
Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals.
Meet and exceed monthly efficiency, activity, and sales targets/goals.
Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales.
Ensure all customer interactions comply with established guidelines and regulations.
Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
Provide campaign feedback and consumer insights to the marketing team.
Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
Participate in team development activities, including receiving coaching and training with colleagues regularly.
Convey a positive and professional phone image.
Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.