MDM Customer (STEP) Lead- Minneapolis, MN

Compass Group•Minneapolis, MN

3d•Onsite

About The Position

The MDM Customer (STEP) Lead supports Canteen One by overseeing customer master data setup, quality, and governance across enterprise systems. This role partners with Operations, Implementation, Finance, and Technology teams to ensure accurate, timely, and consistent customer data that enables effective execution, reporting, and decision-making across the business. The position provides functional leadership, process oversight, and continuous improvement for customer master data activities.

Requirements

Bachelor’s degree preferred; Business, Information Systems, Operations, or related field (or equivalent experience)
3+ years of experience in master data management, business operations, systems support, or data governance
Experience supporting multi-functional or enterprise environments preferred
Prior leadership or lead-level workflow coordination experience strongly preferred
Advanced Excel proficiency required; experience with MDM or ERP systems (STEP, SAP, JDE) preferred
Strong analytical, problem-solving, and organizational skills
Effective communicator with the ability to partner across operational and technical teams
Ability to manage competing priorities in a fast-paced, deadline-driven environment

Responsibilities

Lead ongoing customer master data setup and maintenance within STEP and integrated systems
Serve as a functional subject matter expert for customer data and its downstream operational and financial impacts
Act as the primary liaison between Canteen One, field operations, implementation teams, and system partners to resolve data issues and escalations
Support enterprise initiatives involving customer data integration across ERP, CRM, and operational platforms
Ensure data accuracy, completeness, and integrity through validation processes, reporting, and controls
Identify data quality issues and implement corrective actions through improved processes and standards
Partner with data owners and stakeholders to support consistent data governance practices
Analyze current workflows and identify opportunities to improve efficiency, accuracy, and scalability
Develop and maintain SOPs, process documentation, and training materials
Support system enhancements and participate in testing, requirements definition, and validation
Coordinate and prioritize workloads to ensure service levels and deadlines are met
Provide guidance, coaching, and escalation support to team members
Monitor request volume, turnaround times, and performance metrics; communicate priorities and status to leadership