MDI Relationship Manager

Fiserv•Remote, California, NE

1d•$65,400 - $139,300

About The Position

As an MDI Relationship Manager, you will manage a portfolio of Minority Depository Institution clients through a strategic, consultative approach that strengthens executive relationships and advances business outcomes. You will work closely with client leaders, internal partners, and cross-functional teams to support retention, identify growth opportunities, and connect clients with solutions that improve performance, satisfaction, and long-term value. The role requires frequent travel (50%+).

Requirements

3+ years of experience managing and growing client relationships, including developing cross-functional strategies that drive revenue growth and retention.
Experience in banking, payments, or financial services environments working with client portfolios and executive stakeholders.
Experience leading consultative sales, contract renewals, and negotiations with a consistent record of closing business and delivering measurable results.
Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to support client communication, reporting, and business planning.
Bachelor's degree or higher in business, finance, marketing, or a related field, or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

Experience using Salesforce or a similar electronic customer relationship management platform.
Master's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience.
Bilingual communication skills that support relationship management across diverse client communities.

Responsibilities

Serve as the primary point of contact for assigned clients and build relationships with executive and senior-level leaders to support long-term partnership success.
Lead contract renewals and renegotiations that retain client relationships and deliver profitable business outcomes.
Identify opportunities to expand revenue by aligning client needs, business priorities, and Fiserv solutions across multiple lines of business.
Partner with internal sales support, marketing, service, and account management teams to address client needs and support ongoing operations.
Collaborate with clients to understand their strategy, financial performance, and business goals, then recommend solutions that support growth and profitability.
Monitor client satisfaction, retention risk, and portfolio performance to meet or exceed goals for revenue, profit, and customer experience.
Maintain current knowledge of banking, payments, and financial services trends to support consultative client conversations and solution positioning.
Work with the Account Manager to help resolve client issues in a timely manner and maintain confidence in the overall relationship.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program recognizing peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.