MCS Manager V

Texas Health & Human Services Commission • Austin, TX

3d • $6,378 - $10,786 • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Medicaid and CHIP Services (MCS) Manager V, under the direction of the Director of Program Policy in the MCS Office of Policy, performs advanced (senior level) managerial work overseeing the daily operations and activities of Medicaid and CHIP program policy work.
The position leads a team of approximately six program specialists responsible for highly complex program policy. Topics include STAR+PLUS, STAR+PLUS Home and Community Based Services, Medicaid-Medicare dual eligibility, nursing facility services, and procedure coding for Medicaid and CHIP managed care.
The manager:

Recruits, hires, and trains staff;
Establishes goals and standards for the team;
Evaluates staff progress toward meeting goals;
Identifies problems and develops effective solutions; and
Regularly interacts and works with internal and external stakeholders.

This position must be able to work under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The manager interacts routinely with executive staff, other HHSC staff, other state agencies, federal partners, managed care organization staff, external stakeholders, and the public. The positions may perform additional duties legislative sessions.
The ideal candidate has excellent writing and interpersonal skills and thrive in a fast-paced environment that emphasizes:teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.
This position will allow for constant learning opportunities and a chance to impact the healthcare provided to individuals receiving Medicaid, CHIP, and Medicare-Medicaid services. The Policy and Program Development unit offers a collaborative and supportive working environment.

Requirements

• Knowledge of State and federal Medicaid and CHIP or health care-related laws and regulations
• Knowledge of Project and program management principles and practices
• Knowledge of Principles and practices of public administration and management
• Skilled in Analyzing, evaluating, and interpreting complex written material
• Skilled in Managing multiple, sometimes conflicting, priorities without jeopardizing deadlines or system milestones
• Skilled in Effective verbal and written communication, including adjusting communications to fit the intended audience
• Skilled in Establishing and maintaining productive and credible working relationships both internally and externally
• Skilled in Using Microsoft Office Suite
• Ability to Lead development of Medicaid, CHIP, and Medicare-Medicaid program policy, contractual requirements, and rules in the Texas Administrative Code
• Ability to Plan, assign, prioritize, supervise, and evaluate the work of others
• Ability to Hire and train staff
• Ability to Identify problems, evaluate alternatives, and devise and implement sound solutions related to complex policy issues
• Ability to Take initiative and be resourceful
• Ability to Think creatively and support creative thinking in others
• Ability to Perform well in a team environment, including working collaboratively to accomplish objectives
• Ability to Provide leadership that promotes teamwork and motivates staff
• Ability to Produce accurate, high-quality results
• Ability to Negotiate with individuals and groups, develop professional networks, and identify the internal and external dynamics that impact the work of the organization
• Ability to Work independently with minimal supervision
• Bachelor’s degree from an accredited four-year college or university.
• Five years' full-time experience performing consultative, supervisory, managerial, professional, or technical work during which the applicant regularly analyzed work problems from an administrative aspect and interpreted complex written material.
• Supervisory experience, team lead experience, or experience in a role such as a senior advisor.

Nice To Haves

• A master’s degree may substitute for up to two years of the work experience.
• Knowledge and experience in Medicaid, Medicare, and/or CHIP Services.

Responsibilities

• Plans, assigns, and provides direction to the staff in the unit.
• Provides guidance and oversight for staff activities such as development of complex healthcare policy, implementation of federal and state laws and rules, decision documents for executive leadership, stakeholder presentations, Texas Administrative Code rule amendments, state plan amendments, contract amendments, reports, requests for proposals, and responses to legislative, provider, and stakeholder requests for information.
• Assists staff with negotiations and problem-solving.
• Reviews and approves staff work products in accordance with MCS policies and procedures.
• Establishes goals and standards for the team and monitors progress for meeting goals and standards.
• Ensures development and timely submission of program policy deliverables.
• Oversees the allocation of staff resources to achieve timely program policy outcomes and meet measurable goals; monitors and evaluates the effectiveness and efficiency of staffing levels.
• Manages and hires staff for the unit in accordance with HR policy and MCS policies and procedures.
• Motivates staff through positive and constructive feedback and identifies and helps plan opportunities for staff professional development.
• Tracks, monitors, and keeps Director informed of team activities, staff workload, and emerging issues requiring escalation.
• Identifies areas of needed change and makes recommendations to the Director to improve operations.
• Represents the agency and Medicaid and CHIP Services department at meetings, conferences, committee meetings, workgroups, panels, stakeholder meetings, legislative hearings, and other forums.
• Presents complex materials in understandable formats.
• Works with and speaks to community, advocacy, and professional groups to coordinate initiatives, improve programs, provide technical assistance, identify needs, and resolve issues.
• Performs other duties as assigned.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement
• Leadership commitment to invest in and foster your professional growth and career advancement.
• Being part of a team that impacts the lives of millions of Texans that depend on Texas Medicaid throughout Texas.
• Being on the ground level of healthcare policy development and implementation, including the opportunity to work closely with stakeholders such as federal partners, providers, advocates, managed care organizations, and other healthcare contractors.
• Engagement with the Texas legislative process, including the opportunity to analyze and inform legislators of potential impact of proposed bills.
• The opportunity to learn and engage with multiple domains of the healthcare delivery system, including managed care, fee-for-service, federal-state Medicaid partnerships and other activities related to the administration of the Medicaid program.
• Qualifying organization for the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager