MCS Account Manager

Thomson Reuters•Eagan, MN

1d•$58,100 - $107,900•Onsite

About The Position

As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions. In this opportunity as an MCS Account Manager, you will be responsible for: Proactively building relationships with internal and external customers. Facilitating transfer of documents, copies, and samples among MCS and production departments. Monitoring job status and communicating as needed. Following up to ensure dates are met. Representing interests and needs of customers and manufacturing in all decisions. Capturing and reporting customer feedback. Identifying and reporting recurring problems. Providing quotes and performing system testing as necessary. Leading special projects to improve workflow, systems, processes and procedures. Leading tours of the manufacturing facility and training other guides. Performing Material Req Planner 2 responsibilities as assigned by the business. Coordinating and verifying specifications, materials & scheduling for each job. Identifying process requirements for finished good production orders. Determining lot sizes for general shipment and replenishment orders. Creating and releasing production orders to communicate all details necessary to ensure accurate production. Forecasting products in SAP. Maintaining material master data. Collaborating with production and/or other internal departments. Serving as a resource to the Production Account Coordinators. Supporting other production needs as requested (e.g., flex labor needs).

Requirements

Bachelor’s degree preferred OR equivalent and some experience in a related field
Proficient in Microsoft applications.
High level of proficiency in SAP
Recommends and takes ownership for process improvements
Knowledge of printing methods, equipment capabilities and material requirements
Knowledge of scheduling and forecasting processes
Mathematical, analytical and logic skills
Some customer service or account representative experience
Some experience in production planning, scheduling or in manufacturing and/or printing

Responsibilities

Proactively building relationships with internal and external customers.
Facilitating transfer of documents, copies, and samples among MCS and production departments.
Monitoring job status and communicating as needed.
Following up to ensure dates are met.
Representing interests and needs of customers and manufacturing in all decisions.
Capturing and reporting customer feedback.
Identifying and reporting recurring problems.
Providing quotes and performing system testing as necessary.
Leading special projects to improve workflow, systems, processes and procedures.
Leading tours of the manufacturing facility and training other guides.
Performing Material Req Planner 2 responsibilities as assigned by the business.
Coordinating and verifying specifications, materials & scheduling for each job.
Identifying process requirements for finished good production orders.
Determining lot sizes for general shipment and replenishment orders.
Creating and releasing production orders to communicate all details necessary to ensure accurate production.
Forecasting products in SAP.
Maintaining material master data.
Collaborating with production and/or other internal departments.
Serving as a resource to the Production Account Coordinators.
Supporting other production needs as requested (e.g., flex labor needs).

Benefits

2nd shift differential of $4.00 per hour
3rd shift differential of $5.00 per hour
bonus plan
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
flexible work arrangements, including work from anywhere for up to 8 weeks per year
continuous learning and skill development
Grow My Way programming and skills-first approach
on-the-job coaching &and learning
leadership capability development
Harvard Management Courses
key talent programs
3 weeks vacation
10 sick days
9 company holidays
3 floating days
uniform and laundry service
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
two paid volunteer days off annually
opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
competitive vacation, sick and safe paid time off
paid holidays (including two company mental health days off)
parental leave
sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
access to Employee Stock Purchase Plan