MCRT Triage Dispatcher - Mental Health 639

Main Template • Stockton, CA

14d • Onsite

About The Position

A MCRT Triage Dispatcher for mobile crisis response acts as the first point of contact and plays a critical role in triage decision-making for behavioral health emergencies in accordance with established protocols and supervisory guidance. Their primary goal is to screen a caller's situation, determine the level of risk, manage and document in multiple platforms and dispatch a mobile crisis team when screening reflects a team can accept.

Requirements

• Bachelor’s degree in behavioral health with two (2) years of experience in mental health or substance use services.
• At least One (1) year of crisis experience at an inpatient, ACT, CRT, CSU, MCRT or a crisis call center.
• Sensitivity to multi-cultural populations and issues.
• Firm understanding of mental health conditions, substance use disorders, and community resources.
• Must be at least 18 years of age.
• Must be CPR, Crisis Prevention Institute (CPI), and BLS certified on date of employment or within 60 days of employment and maintain current certification throughout employment.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
• If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment.
• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
• Willingness to use the company vehicle to drive clients to appointments and groups, etc.

Responsibilities

• Acts as the first point of contact for behavioral health emergencies.
• Plays a critical role in triage decision-making in accordance with established protocols and supervisory guidance.
• Screens caller's situation to determine the level of risk.
• Manages and documents information in multiple platforms.
• Dispatches a mobile crisis team when screening reflects a team can accept.

Benefits

• Paid Time Off
• Nine Paid Holidays
• Shift differentials for hourly staff (6% for PM Shift, 10% for NOC Shift)
• Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend NOC Shift)
• Free CEUs
• Free Supervision for BBS Associate License
• Coaching and mentorship
• Online University Tuition Discount
• Company Scholarships
• Medical, Vision, Dental Insurance
• 401K
• Employee Stock Ownership Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level