McMullan Arts Leadership Intern, Revenue System Operations

Art Institute of Chicago•Chicago, IL

3d•Hybrid

About The Position

The Art Institute of Chicago's department of Revenue Systems Operations is offering a McMullan Arts Leadership intern position to work with their ticket and admissions administration team. The intern is responsible for executing essential tasks that maintain the Art Institute of Chicago’s ability to sell tickets and other forms of admissions passes, and to provide an efficient and effective admissions experience. This position is a temporary part of the Revenue System Operations team, which oversees the administration of the museum’s revenue data ecosystem. The Revenue Systems Operations team collaborates closely with the Visitor Engagement, Member Engagement, Advancement Operations, Information Systems, Analytics, and Retail teams to improve the efficiency and security of data and to deliver the best possible experience for visitors, members, and supporters of the Art Institute. The intern will join a museum-wide intern cohort and have access to a range of programs to support their development, in addition to their placement in Revenue Systems Operations. Mentorship is provided throughout the experience, and connections with an intern alumni network will be established. The McMullan Arts Leadership internship program is part of a museum-wide effort to provide students with opportunities to gain experience, career awareness, networks, and skills that will position them to thrive as future art museum leaders. This program specifically aims to support students who encounter economic challenges when considering a career in the arts. Aligned with this goal, the program aims to help shape a diverse group of leaders whose actions are informed by a wide range of perspectives, varying career paths, and values inspired by their own lived experiences. This internship will provide varied and meaningful opportunities to contribute to the maintenance of a ticketing and admissions system at a premier cultural institution.

Requirements

Undergraduate or graduate student; recent graduates (within one year of graduation) will also be considered
Applicants must be based in the Chicagoland area and/or attending school in the Chicagoland area over the course of the internship term
Willingness to learn to effectively operate revenue applications, principally Galaxy Gateway Ticketing System
Detail-oriented and demonstrated organizational skills; ability to multitask and to flexibly prioritize when appropriate
Attention to professional self-presentation, including adhering to staff attire guidelines, being punctual, and engaging warmly with museum visitors and colleagues
Strong interpersonal, written, and verbal communication skills
Familiarity with MS Office and Google Professional Suite

Responsibilities

Create admissions events in Gateway Galaxy and associate systems
Conduct routine maintenance of admissions hardware
Coordinate and compile agendas for interdepartmental meetings
Develop and maintain process documentation
Troubleshoot admissions-associated technical issues
Assist in the development and implementation of technical and process improvements
Attend weekly check-ins with the position’s mentors: the associate director of Revenue Systems and the Executive Director of Revenue Systems and Business Intelligence
Attend intern cohort professional development programs and museum practice seminars