MCE Fleet Manager (Onsite)
About The Position
The MCE Fleet Manager is a customer-facing role on Pratt & Whitney’s Commercial Aftermarket team, which manages long-term engine maintenance agreements with airline customers. The position carries substantial financial and contractual accountability and combines customer, financial, operational, and contract management responsibilities. The Fleet Manager works with Sales and Customer Support to manage day-to-day airline relationships, deliver contract services, support reliable engine operations, and resolve commercial disputes. The role also manages contract profitability, invoice flow and collection, engine removal forecasts, maintenance coordination across the global MRO network, and fulfillment of agreement obligations. The Fleet Manager develops and executes strategies to improve contract outcomes, negotiates solutions with airlines, and holds stakeholders accountable. Success requires initiative and leadership in solving complex customer and contract issues, financial acumen, strategic thinking, and the ability to manage a high volume of operational needs. The role is classified as onsite in East Hartford, Connecticut. A U.S. Person is required; security clearance is not required.
Requirements
- Bachelor’s degree and 8 years of cross-functional teaming experience, including external support and problem-solving skills; or an advanced degree and 5 years of such experience.
- Must be a U.S. Person.
Nice To Haves
- 2 years of professional financial analysis, program management, or business case experience.
- Prior customer-facing work experience in a technical or business role.
- Strong communication, influencing, presentation, and data management/analysis skills.
- Proven leadership skills and a history of attaining results through influence and collaboration.
- Fundamental understanding of gas turbine engines, airline operations, and engine maintenance practices.
Responsibilities
- Work with Sales and Customer Support to maintain regular day-to-day interaction with airline customers.
- Deliver contract services, support reliable engine operations, and resolve commercial disputes.
- Drive long-term profitability plans for assigned contracts and identify and execute opportunities to improve financial outcomes.
- Manage invoice flow and collection, and propose contract language modifications to improve the feasibility of financial outcomes.
- Maintain engine removal forecasts and coordinate maintenance activity with the global network of MRO facilities.
- Establish technical guidance to support optimal financial and operational outcomes.
- Understand agreement obligations, ensure contract terms are met, and hold stakeholders accountable for their responsibilities.
- Propose and execute strategies to optimize contract profitability.
- Negotiate solutions with airlines to resolve disputes, close unpaid invoices, and de-risk key contract provisions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs may be available, subject to eligibility and applicable factors.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
