MBR Client Support

Injury Management Organization•Plano, TX

5d•Hybrid

About The Position

Join Injury Management Organization, Inc. as a Full-Time MBR Client Support Specialist in Plano, TX, where your friendly communication skills will shine. In this dynamic hybrid role, you will engage with clients with incoming calls, Web emails and fax inquiries tackling challenges in the workers' compensation landscape. We seek a diligent and dependable problem solver who is not only computer savvy but also dedicated to making a positive impact on our clients' experience, with highly proficient data entry skills, computer literacy and 10-key by touch. With a competitive pay rate of $40,000/year , this position offers a unique opportunity to grow within a forward-thinking and empathetic team that values client support and teamwork. Embrace the chance to develop your career in a flexible environment while being part of a supportive culture focused on innovation and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, 10 Paid Holidays, and Hybrid Schedule. Don't miss your chance to make a difference-apply today! A little about us IMO is a trusted managed care partner for both private and public enterprise with vast experience in quality case management and positive injured employee outcomes. For over three decades our goal has been to provide industry leading customer service to our industry partners and their injured employees - a goal that has allowed IMO to grow from Texas into multiple other states including Arkansas, Florida, Illinois, Colorado, Louisiana, Oklahoma, Arizona, and New Mexico.

Requirements

Exceptional oral and written communication skills.
Proficiency in the Microsoft Suite of programs.
Solid understanding of medical terminology, including CPT, ICD-10, and HCPCS codes.
Ability to perform 10-key by touch.
Highly proficient data entry skills.
Computer literacy.

Nice To Haves

Familiarity with commonly used concepts and practices in workers' compensation medical bill review.

Responsibilities

Responding promptly to emails and voicemail messages related to medical bill review inquiries.
Assisting in sending electronic documentation to providers upon request.
Maintaining a detailed provider call log to track interactions.
Providing clerical support to the MBR department.