MaxPreps Advantage Support Analyst

PlayOn! Sports•Alpharetta, GA

12d•Hybrid

About The Position

PlayOn is looking for an MaxPreps Advantage Support Analyst to provide next-level service to the customers of MaxPreps Advantage, ensuring that any issues are successfully resolved while requiring the lowest amount of customer effort necessary. Our MaxPreps Advantage Support Analyst is a creator of trust, transforming our customers into raving promoters of their experience with MaxPreps Advantage. As an MaxPreps Advantage Support Analyst, you will be charged with raising the average of the experiences that we give our customers – by role modeling best in class service, tackling issues or frustrations head on, and inputting data as efficiently and accurately as possible. You’ll get to work alongside an extremely passionate and supportive team but also be stretched to explore your own professional growth.

Requirements

1 year of software application customer service or support experience
Excellent troubleshooting skills, including research on software application errors and issue re-creation
Strong ability to prioritize and manage time efficiently
Possess natural curiosity and have an affinity for creative problem-solving
Extremely motivated individual who is passionate about helping customers achieve success
Exceptional written and verbal communication skills
High-level performer who excels in both a team and individual environment
Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

Nice To Haves

Preferred experience with using coaching tools, analytics platform and automated camera solutions

Responsibilities

Monitor the customer support queue by responding to inquiries, prioritizing requests, and ensuring timely resolution of customer issues
Manually onboard new MaxPreps Advantage schools by accurately configuring school accounts, user access, and platform settings to ensure a smooth implementation.
Troubleshoot customer issues by identifying root causes and coordinating with internal and external teams to drive timely, effective resolutions.
Support special projects, process improvements, and other operational initiatives as needed to enhance onboarding, team efficiency, and the overall customer experience.