Matillion ETL Data Analytics Specialist - ONSITE

NTT DATA Services•San Diego, CA

11d•$101,376 - $152,064•Onsite

About The Position

NTT DATA is seeking a Matillion ETL Data Analytics Specialist to join their team in San Diego, California. This role serves as the primary onsite point of contact for Analytics, BI, ETL, and MDM production support, leading support activities across Matillion, Cognos, Power BI, Tableau, and MDM platforms. The specialist will coordinate between various teams, own daily operational health, conduct support reviews, and ensure critical issues receive appropriate attention. They will also provide clear ownership and escalation paths, ensure effective handoffs between onsite and offshore teams, and participate in major incident management. The role requires understanding the business impact of user issues, maintaining proactive communication, setting realistic expectations, and identifying opportunities for service improvement through user feedback and knowledge sharing.

Requirements

5+ years of production/application support experience in enterprise Analytics environments.
2+ years of working experience in Matillion, Cognos, Power BI, Tableau and MDM.
3+ years of experience in BI reporting, ETL/ELT, data warehouses and data integration.
2+ years of working experience in any cloud analytics environments such as AWS, Azure, Snowflake or equivalent platforms.
3+ years of experience in incident, problem, request and change-management experience.

Nice To Haves

Understanding of ITIL-based service-management practices.
Minimum 3 years of experience experience with ticketing/service-management platforms such as ServiceNow, Jira Service Management or equivalent.
Strong SLA and KPI management skills.
Ability to manage P1/P2 incidents and executive/business escalations.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication.
Minimum 3 years of experience coordinating onsite/offshore delivery teams.
Ability to translate technical issues into understandable business communication.

Responsibilities

Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database, cloud and application teams.
Own daily operational health and ensure critical issues receive appropriate attention.
Conduct daily support reviews covering open incidents, aging tickets, SLA risks, production failures and business-impacting issues.
Provide clear ownership and escalation paths for production issues.
Ensure effective handoffs between onsite and offshore teams.
Participate in major incident and business-critical production issue management.
Serve as the first escalation point for business users experiencing analytics or reporting issues.
Understand the user's business impact rather than treating requests purely as technical tickets.
Maintain proactive communication with users throughout the ticket lifecycle.
Set realistic expectations regarding investigation and resolution timelines.
Confirm resolution with users before closure where appropriate.
Identify recurring user issues and develop FAQs, knowledge articles, training material and self-service guidance.
Conduct periodic user feedback sessions to identify service improvement opportunities.
Own and monitor service-level performance for the Analytics support function.