Materials Services Supervisor (40 hrs.) Gahanna Branch

Columbus Metropolitan Library • Columbus, OH

13d • $48,589 - $65,250 • Onsite

About The Position

As a Materials Services this position is responsible for leading and supervising a team of materials services staff in order to achieve established library strategies.

Requirements

• High school diploma or G.E.D. required.
• 3-5 years of experience in libraries, customer service or similar field required.
• Ability to express self effectively and concisely, both orally and in writing.
• Acts with the customer in mind using information gained from interacting with the customers and data. Meets the expectations and requirements of external and internal customers.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Leads staff in completing essential duties of library operations in the areas of materials and customer service.
• Responsibilities include hiring, orienting, coaching, managing and evaluating the assigned team.
• Assists with problem solving at local and system level.
• Assumes responsibility for the operation of the location in the absence of a manager.
• Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and best practices.
• Trains staff on use and troubleshooting of library technologies and equipment.
• Organizes and schedules team and its activities. Identifies opportunities for synergy, efficiency and integration.
• Supervises volunteers as assigned.
• Serves as support to staff in resolving customer disputes.
• Provides direct customer service. Maintains personal skills to ensure quality of service.
• Performs additional duties as assigned including serving on task forces, committees, etc.

Benefits

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED